BC.Game Casino - Il ritiro del giocatore è ritardato e l'account è stato bloccato.

I registered and started playing at BCGame this February.

On June 4th, I was asked to complete KYC (driver's license and selfie) for a withdrawal. I cleared it and continued to play without any issues.

However, on June 23rd, during another withdrawal, my account was suddenly flagged, and I reached out to support.

They required advanced KYC (a water bill statement), which I promptly provided. Despite my swift response, the approval process has been significantly delayed.

Just now, I found that I am unable to log in to my account.

Recently, my gameplay has mainly consisted of BC original games and sports betting.

I have been participating in the deposit marathon promotion and playing with the free bets I received.

It would be very tough for me if my funds were confiscated.

Please, help me out.

bcgameを今年の2月より登録して遊戯していました。

6/4の出金時にkyc(免許証、自撮り)を要求されたのでクリアしてその後は普通に遊戯できていました。

ところが6/23の出金時に急遽出金停止となりサポートへの問い合わせ実施。

高度なkyc(水道料金明細)の要求を即クリアしましたがなかなか承認がおりず。

先ほどついにログインできない状態となりました。

最近のプレイ内容は主にbcオリジナルとスポーツベットです

プロモーションの入金マラソンに参加してフリーベットを貰いながらプレイしていました。

この資金没収されるとキツ過ぎます

どうかお助けください。

Dear x2002x2002x,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you reached out to casino support for an explanation?
• Were you given any justification as to why your player account has been blocked?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

answer

Have you contacted the casino support for clarification?

→I have tried many times on live chat to find out why I cannot withdraw my funds, but they just keep saying "We are waiting for a response from the review team." I have not heard anything about why I cannot log in, so I will contact support.

回答します

カジノのサポートに連絡して説明を求めましたか?

→出金できない理由についてはライブチャットにて何度も実施し、「審査チームからの返答待ちです」の一点張りでした。ログインできない理由については聞いてないのでサポートに問い合わせてみます

There was an answer

回答がありました

Thank you for your reply, x2002x2002x. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue when the accusations against you concern your sport-betting activity.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I'm interested.

Please let me know.

興味があります。

ぜひ教えてください。

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.