BC.Game Casino - Il ritiro del giocatore è stato sospeso.

Hello

I've deposited 660 USDT to BC.game at 01:29 am (GMT+1).

And I waggered more than deposited amount and all balance became available.

I tried to withdraw but it was failed after 3-4 mins pending.

And it throws "Your crypto withdraw and tip permission have been suspended. If you have any questions, please contact us." when try to withdraw.

So I contacted with live support and they said that it's required me KYC verification.

My account level is 17 and I withdrawed lots before.

I'd like you to solve my issue ASAP.

Thank you

Dear topfullstacker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you?
• Which documents were requested from you? Have you provided them?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Please send a screenshot of this error and 1 screenshot of your profile or you can provide UID

Best Regards

PANDA - BC.GAME

• Is your casino account accessible to you?

Yeah.

• Which documents were requested from you? Have you provided them?

I didn't start KYC verification.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I played Crash and Limbo to wagger.

Hi, Thank you for providing the screenshot can you also provide us with valid email address linked to this account because this email address you provided is not valid.

Dear topfullstacker,

to prevent any confusion kindly share the email address associated with this account. The post with your email address will be made private.

Dear topfullstacker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.