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Good day,

I signed up with BeiBet (BiB) on 03.21.2024

I deposited 10€ once and another 20€ another time.

I then won a 20€ bill (Football)

I won 581€ and wanted to withdraw 550€.

Unfortunately, my identity verifications are rejected each time and my withdrawals cancelled.

I have already reached out to support

it's always the same

Guten Tag,

ich habe mich bei BeiBet (BiB) am 21.03.2024 angemeldet

habe einmal 10€ und einmal 20€ eingezahlt.

habe dann 20€ Schein gewonnen (Fußball)

581€ und wollte 550€ auszahlen.

leider werden meine Überprüfungen Identität jedes Mal aufs Neue abgelehnt und meine Auszahlungen storniert.

Ich habe mich auch schon an den Support gewendet

es ist immer dasselbe

Dear blendonshala,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetiBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of bonuses? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered yesterday March 21st, 2020 and deposited €30. I made 2 bills

a €10 note and a €20 note.

I won the €20 ticket. 581€.

My account is not blocked, I still have access to it.

No, I didn't play with any bonuses but with my own stake that I deposited and won with it.

Ich habe mich gestern 21.03.2020 angemeldet und habe 30€ eingezahlt. Habe 2 Scheine gemacht

einen 10€ Schein und einen 20€ Schein.

der Schein mit 20€ hab ich gewonnen. 581€.

mein Konto ist nicht gesperrt, ich habe noch Zugriff drauf.

Nein, ich habe mit keinen Boni gespielt sondern mit meinen eigenen Einsatz den ich eingezahlt habe und damit auch gewonnen.

Sorry, registered on March 21, 2024.

Entschuldigung, am 21.03.2024 angemeldet.

I have news!

the money has been paid out!

I thank you for all your efforts!

Ich habe eine Neuigkeit!

das Geld wurde ausgezahlt !

Ich bedanke mich für all ihre Bemühungen !

Dear blendonshala,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru