POCO FA HO RICEVUTO UNA EMAIL DA LORO CHE DICE QUESTO: Caro giocatore,
Grazie per aver contattato il nostro team per i reclami!
Abbiamo ricevuto una risposta dopo un'indagine dal team responsabile che ha affermato che i fondi sono stati inviati al tuo account come mostrato nella prova di pagamento. Siamo completamente in sintonia con la tua delusione in questa materia.
Se desideri intensificare ulteriormente un problema, ti chiediamo gentilmente di fornire una risposta ufficiale dalla tua banca in merito a questa transazione. Da parte nostra, abbiamo esaurito tutte le fonti per intensificare il problema. Un'ulteriore escalation richiede una risposta ufficiale da parte della tua banca in merito alla transazione specifica. Ti preghiamo di contattarci di nuovo con una risposta ufficiale dalla tua banca al fine di avviare nuovamente un'indagine.
LA MIA BANCA NON MI INVIA UNA EMAIL CON L'OPERAZIONE PERCHÉ NON È ACCADUTO, HA SOLO RIFIUTATO IL BONIFICO. NON POSSO FARE NIENT'ALTRO. E' POSSIBILE CHE NON POSSA VEDERE SE I SOLDI E' STATO RIMBORSATO? PERDERE LA QUOTA CHE HO GUADAGNATO ABBASTANZA.
A LITTLE AGO I RECEIVED AN EMAIL FROM THEM WHICH SAYS THIS: Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
MY BANK DOESN'T SEND ME AN EMAIL WITH THE TRANSACTION BECAUSE IT HAS NOT HAPPENED, IT JUST REJECTED THE TRANSFER. I CAN'T DO ANYTHING ELSE. IS IT POSSIBLE THEY CAN'T SEE IF THE MONEY HAS BEEN REFUNDED? TO LOSE THE AMOUNT THAT I HAD EARNED FAIRLY.
ΕΛΑΒΑ ΠΡΙΝ ΛΙΓΟ ΕΝΑ EMAIL ΤΟΥΣ ΤΟ ΟΠΟΙΟ ΛΕΕΙ ΑΥΤΟ : Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
Η ΤΡΑΠΕΖΑ ΜΟΥ ΔΕΝ ΜΟΥ ΣΤΕΛΝΕΙ EMAIL ΜΕ ΤΗΝ ΣΥΝΑΛΛΑΓΗ ΔΙΟΤΙ ΔΕΝ ΕΧΕΙ ΓΙΝΕΙ ΣΥΝΑΛΛΑΓΗ ,ΑΠΛΩΣ ΕΧΕΙ ΑΠΟΡΡΙΨΕΙ ΤΟ ΕΜΒΑΣΜΑ.ΕΓΩ ΑΠΟ ΜΕΡΙΑΣ ΜΟΥ ΔΕΝ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΚΑΤΙ ΑΛΛΟ .ΕΙΝΑΙ ΔΥΝΑΤΟΝ ΝΑ ΜΗΝ ΜΠΟΡΟΥΝ ΝΑ ΔΟΥΝ ΑΝ ΤΟΥΣ ΕΧΟΥΝ ΕΠΙΣΤΡΑΦΕΙ ΤΑ ΧΡΗΜΑΤΑ ? Η ΝΑ ΧΑΣΩ ΤΟ ΠΟΣΟ ΑΥΤΟ ΠΟΥ ΣΤΟ ΚΑΤΩ ΚΑΤΩ ΔΙΚΑΙΩΣ ΕΧΩ ΚΕΡΔΙΣΕΙ.
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