Cashed Casino - Il pagamento del giocatore viene ritardato dopo la chiusura dell'account.

On November 18th, I requested to have my account closed and asked for my balance of 1,000€ to be paid out to the registered payment method. In parallel, I had already requested 500€ and received this amount on November 21st.

Via live chat, I was assured that I would receive the remaining balance as requested. In the past few days, I was also informed that the payout is being processed.

Ich habe am 18.11. mein Konto sperren lassen und darum gebeten, mir mein Guthaben in Höhe von 1.000€, auf die hinterlegte Zahlungsmethode auszuzahlen. Parallel hatte ich bereits 500€ angefragt und diese auch am 21.11. erhalten.

über den Live-Chat sicherte man mir zu, dass die das Guthaben wie gewünscht ausgezahlt bekomme. Auch in den letzten Tagen hieß es, dass die Auszahlung in Bearbeitung sei.

Dear polz1894,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear polz1894,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.