Casino Extreme - Le vincite del giocatore sono state annullate.

Back in Oct. I had double accounts for entertainment purposes only. But at the end of oct. Closed all second accounts . Months later and never a single issue til tonight they told me I was in violation for having multiple accounts and told me I couldnt redeem my bonuses due to this. Even though I withdrew winnings on my only 1 good standing account 2 days ago. They didn't say anything then. And trust me they are all over that shit. There customer support agent keeps disconnecting the chats and frankly is VERY BAD CUSTOMER SERVICE.

Hello Annacarp22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did you claim no deposit bonuses on both of your accounts? Did you generate your winnings with real or bonus money? Did the casino know about your second account all along? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I haven't lost any winnings on this situation they just violated me again for the second time since I've closed my 2nd account. Let me clarify ...... Back in Oct. I closed my sec. Account after losing my winnings so trust me I learned my lesson about having multiple accounts. And since Oct I haven't had any problems claiming promotions depositing money and withdrawals. Until two days ago when they told me I was in violation. And told me I had to make a deposit in order to play there again . I just withdrew winnings 3 days ago. And I haven't had a a single problem since October nor do they open another account I have one account I played on one account I've deposited money on one account I've withdrew from one account that's it since October and when I asked them can they provide me with my other account since they claim I have one they said no well I didn't say no they just ignored me and disconnected the chat three times and then they proceeded to tell me that I've only made one deposit since October so are you discriminating me because I'm poor can't afford to make any more than that but that's not the issue the issue is that I've been on put on violation for something I did not do I can't close an account and I definitely didn't create another one I did have a second account back in October but that's we resolved it in October

Hello Annacarp22,

Can you please forward your deposit/withdrawal/bonus history to nikolas.b@casino.guru for further review?

The casino might have applied the following term:

Dear Annacarp22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.