Casinoly - Il ritiro del giocatore è ritardato.

I have been waiting for the payment for almost 2 weeks, support talks about technical difficulties with the payment using ready-made text modules and then ends the chat immediately. There is no response to e-mails

Warte seit fast 2 Wochen auf die Auszahlung, Support redet von technischen Schwierigkeiten bei der Auszahlung mittels vorgefertigter Textbausteine und beendet dann Chat sofort. Auf Mails wird nicht reagiert

Hello idobins56,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casinoly Casino. Allow me to ask you a few more question before we would move forward.

Is your account already verified? If yes, when did you finish the process? Did you use any bonus to accumulate your current winnings?

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

No, no bonus, verification not possible because it is not available in the account, Casinoly's answer during the chat was immediately after the payout, I receive an email for verification. The whole thing is obviously just a consolation not to pay off. It reminds me a lot of the previous RTG Casino groups that never paid out, the statements were always similar. There were never any profits.

Nein kein Bonus, Verifizierung nicht möglich, da nicht im Account vorhanden, Antwort von Casinoly beim Chat ergab gleich nach Auszahlung ich erhalte Mail für Verifizierung. Das ganze ist ganz offensichtlich nur eine Vertröstung um nicht Auszuzahlen. Es erinnert mich sehr stark an die früheren RTG Casino Gruppen, die nie auszahlten, Die Aussagen waren immer ähnlich. Gewinne gab es nie.

I have just received an email that the payment has been approved and should be on my account within 3-5 working days. Let's wait and see, if money arrives, I'll get back to you right away.

Habe soeben Mail erhalten, dass Auszahlung genehmigt wurde und innerhalb 3 -5 Werktagen auf meinem Konto sein müsste. Warten wirs mal ab, sollte Geld eintreffen, melde ich mich gleich wieder.

Thank you idobins56 for keeping us updated. Will set the timer back to you until you let us know if the money arrived.

Money received today. Thanks for the help, you guys are the best. Thank you.

Geld heute eingegangen. Danke für die Hilfe, ihr seid die Besten. Danke.

Just wanted to remind you that the money went into my account. Thanks to CasinoGuru, I received the full payout. thank you

Wollte nur noch mal erinnern, das Geld ist auf meinem Konto eingegangen. Dank CasinoGuru habe ich die komplette Auszahlung erhalten. Danke

Thank you idobins56 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Best regards,

Nick