Efbet Casino - La verifica dell'account del giocatore è ritardata.

I registered at Efbet. You can select that you are from Germany and specify your exact residence. Therefore, it can be assumed that I can register there without any issues. Now, I have tried to verify the account, but nothing has happened so far. I will continue to report... I would like to be able to withdraw my money as well.

Ich habe mich bei Efbet registriert. Man kann auswählen das man aus Deutschland kommt und wo genau der Wohnsitz ist. Somit kann davon ausgegangen werden, dass ich mich ganz normal dort registrieren kann. Nun habe ich versucht das Konto zu verifizieren und bis jetzt hat sich nichts getan. Ich werde weiter berichten… Ich würde gerne auch mein Geld auszahlen können.

Hello Tonibello1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Efbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I uploaded my documents for verification on August 25, 2024.

I tried to contact the provider via live chat and email yesterday and today, August 26, 2024. I have not received a response to date. No one answers in the live chat either. There was never a response to my messages.

I am still waiting for verification. Photos of my ID and address have been uploaded. NONE of the uploaded documents have been processed or approved.

I hope something happens and someone can help me...

Ich habe am 25.08.2024 meine Dokumente zur Verifizierung hochgeladen.

Ich habe gestern und heute den 26.08.2024 versucht über Live Chat und E-Mail den Anbieter zu kontaktieren. Ich habe bis heute keine Antwort erhalten. Auch im Live Chat antwortet niemand. Es gab nie eine Reaktion auf meine Nachrichten.

Ich warte weiterhin auf die Verifizierung. Fotos meines Ausweises und meiner Anschrift wurden hochgeladen. Es wurden KEINE der hochgelaufenen Dokumente bearbeitet oder genehmigt.

Ich hoffe, dass sich etwas tut und mir jemand helfen kann…

Hello Tonibello1,

As stated above, verification take up to 14 days. Please let us know in case it would take longer.

Dear Tonibello1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.