FlipperFlip Casino - Il giocatore ha difficoltà a prelevare le sue vincite.

Payment requested on 08/26/2021. Since then this has been on pending. Unfortunately, the support does not respond at all. The chat is not available. I have already submitted my documents several times - but here too: No answer at all. I then had contact with the casino via Facebook. Allegedly there is a technical problem - I should then send another email to support@flipperflip.com. But there are no answers. And supposedly the support is available 24/7.

Auszahlung beantragt am 26.08.2021. Seitdem steht diese auf Pending. Leider reagiert der Support gar nicht. Der Chat ist nicht verfügbar. Ich habe bereits mehrfach meine Dokumente eingereicht - aber auch hier: Keinerlei Antwort. Hatte dann Kontakt via Facebook mit dem Casino. Angeblich liegt ein technisches Problem vor - ich sollte dann nochmal eine Email an support@flipperflip.com senden. Es kommen aber keine Antworten. Und angeblich steht der Support 24/7 zur Verfügung.

Dear Maik,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Many thanks for the answer. I am just surprised that there is no answer from the support team either. That makes me a little uneasy.

Vielen Dank für die Antwort. Ich wundere mich nur, da auch von seitens Support keine Beantwortung der Anfragen erfolgt. Das macht mich ein wenig unruhig.

I fully understand your frustration, Maik. I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

The support had answered. My payment is on the way (by Muchbetter). But this has not yet reached me. I then contacted Muchbetter. They told me that no payment was apparent to me. I should contact the casino again and ask for the TransactionsID. I am currently waiting for the answer. The FlipperFlip support is very slow.

On the FlipperFlip page, you can no longer deposit and withdraw via Muchbetter.

I hope I still get my money 🙁

Der Support hatte sich gemeldet. Meine Zahlung sei unterwegs (per Muchbetter) . Diese ist aber bis jetzt nicht bei mir angekommen. Ich habe dann Muchbetter kontaktiert. Die sagten mir, das keine Zahlung für mich ersichtlich wäre. Ich sollte das Casino nochmal kontaktieren und nach der TransactionsID fragen. Auf die Antwort warte ich aktuell. Der FlipperFlip Support ist sehr langsam.

Auf der FlipperFlip Seite kann man auch nicht mehr via Muchbetter ein- und auszahlen.

Ich hoffe, ich kriege mein Geld noch 🙁

Thank you very much, Maik, for your reply. I will set the timer for additional 6 days and if there's no development by Monday we will intervene.

Dear Maik,

Have there been any developments since our last conversation?

Hi there,

Casino support wanted to get in touch with Muchbetter because there were probably problems there. Yesterday my payout was back on my casino account. Muchbetter is also available again on the casino site. So yesterday I applied for another payment. It is currently still in pending mode.

Hallo,

Der Casino Support wollte sich mit Muchbetter in Verbindung setzen, da es dort wohl Probleme gab. Gestern war dann meine Auszahlung wieder auf meinem Casinokonto. Muchbetter ist auf der Casino Seite auch wieder verfügbar. So habe ich gestern auch eine erneute Auszahlung beantragt. Die ist aktuell noch im Pending-Modus.

Thank you very much, Maik, for the update. Please let me know if it works this time.

Hi there,

I received my money today. The process can be closed.

Thanks very much!

Hallo,

ich habe heute mein Geld erhalten. Der Vorgang kann geschlossen werden.

Vielen Dank!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Maik, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru