Fortune Play Casino - Il ritiro del giocatore è bloccato in sospeso.

Hello dear Casino Guru,

I have availed a High Roller Bonus.

I deposited 300€ and received 600€ for it.

I have successfully managed to utilize the bonus while strictly adhering to the Bonus Terms and Conditions. My maximum wager was 4€.

According to the Bonus Terms and Conditions, it is 5€. Hence, I have strictly followed the rules.

I am already fully verified.

I have now requested a withdrawal of 5000€.

It was first declined as the daily limit is 2000€.

Therefore, I have on

26th May: 2000€

27th May: 2000€

28th May: 1000€

All withdrawals have not yet been processed and are still open.

The live chat unfortunately was not helpful as they keep saying that the finance department needs to look into it.

I kindly request you to assist me in getting my withdrawals processed.

Hallo liebes Casino Guru,

ich habe einen High Roller Bonus in Anspruch genommen.

300€ eingezahlt und 600€ dafür bekommen.

Ich habe es nun geschafft den Bonus umzusetzen und habe mich an die Bonus AGBS gehalten. Maximal Einsatz waren 4€ bei mir.

Laut Bonus AGBS sind es 5€. Also habe ich mich strikt gegen die Regeln eingehalten.

Ich bin bereits voll Verifiziert.

Nun habe ich eine Auszahlung in Höhe von 5000€ Beantragt.

Die wurde zuerst abgelehnt da das Tageslimit bei 2000€ Liegt.

somit habe ich am

26Mai : 2000€

27Mai : 2000€

28 Mai: 1000€

Alle Auszahlungen wurde bisher nicht bearbeitet und stehen auf offen.

Live Chat leider nicht hilfreich da immer nur gesagt wird das die Finanzabteilung sich darum kümmern muss.

Ich bitte sie Höflich mir zu helfen damit meine Auszahlungen Bearbeitet werden können.

Dear XAbruzzii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

According to AGBS it takes 72H.

If I wait for exactly that, the first payout should be made today. Because then the 72 hours will be up.

I'll let you know if nothing happens

Laut AGBS dauert es 72H.

Wenn ich genau darauf warte sollte heute die erste Auszahlung erfolgen. Denn dann sind die 72H rum.

Ich gebe euch Bescheid falls nichts passiert

Have you received your payout?

If you haven't yet received it, could you please share your recent communication with the casino about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

The payment is here! Thank you

Die Auszahlung ist da! Danke

Dear XAbruzzii,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru