Betmaster Casino - discussione generale (pagina 5)

There are already complaints before all the relevant regulatory institutions and I am pleased to say that they are not just mine, since throughout my case I contacted many other affected parties, who joined in making a formal complaint. I even think I sent my mediator Adán a copy of the response where the commission that regulates games and lotteries in my country confirms the bad practices and confirms that my complaint is completely valid, after the sea of evidence that I sent from myself and other players, that is why my point is that it is quite late for the result to start to become visible.

Ya ay quejas ante todas las instituciones reguladoras que compete y me da gusto decir que no solo mías , ya que a lo largo de mi caso me contacte con muchos otros afectados, que se sumaron a realizar denuncia formal incluso creo que envié a Adán mi mediador copia de la respuesta donde la comisión que regula los juegos y sorteos de mi País confirma las malas practicas y me confirma que es procedente totalmente valida mi queja, después de el mar de evidencia que envié mía y de otros jugadores, por eso mi punto que es bastante tardado que se empieze a visibilizar el resultado

Once more, I was talking about the situation associated with your personal experience ("The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity"), not the usual generalism you keep talking about. Regardless, my intention was to help, and I will leave this global debate to others.

Take care, please.

"If you're referring to my case, it's very simple: the casino never came forward. They lied publicly, while emailing me for documents and photos of third-party cards. They never responded directly on the forums until the situation got out of hand, and then they presented supposed 'proof of fraudulent activity'—not to me, because they didn't even give me a summary of my deposits—when in reality they acted illegally and fraudulently throughout the 'verification' process. The evidence of this is there for everyone to see.

I've learned my lesson: a positive or reputable rating isn't always objective, and there's nothing like double-checking real people's comments before trusting any site.

"Si te refieres a mi caso, es muy sencillo: el casino nunca dio la cara. Mintió públicamente, mientras por correo me pedía documentos y fotos de tarjetas de terceros. En los foros, jamás respondió directamente hasta que la situación se les salió de las manos, y entonces presentaron supuestas ‘pruebas de actividad fraudulenta’ —no a mí, porque ni siquiera me entregaron el resumen de mis depósitos—, cuando en realidad actuaron de forma ilegal y fraudulenta durante todo el proceso de ‘verificación’. Las pruebas de ello están a la vista de todos.

He aprendido la lección: una calificación positiva o de buena reputación no siempre es objetiva, y no hay nada como verificar bien los comentarios de personas reales antes de confiar en cualquier sitio."

I don’t mean to rehash your complaint, because from our perspective the situation looked very different, and the evidence presented to the casino was strong. I understand you won’t admit anything publicly, and I’m not here to start debating who was lying. That’s not my goal.

What I suggested before was to contact the licensing authority. There, the casino can present its proofs, and you can see the outcome objectively—that’s the "second opinion" I mentioned.

Continuing to post about "public fairness" won’t really change anything and doesn’t carry much credibility, especially when everyone can already see how your own complaint was evaluated.

It’s entirely your choice, of course, but if you want a another resolution, the licensing authority is the way to go.

Hi, I made a deposit to the Betmaster app using my card. But when I try to withdraw my winnings, it won't let me. I've sent a message to the help center and haven't received a response.

Hola, hice un depósito a la app Betmaster mediante mi tarjeta. Pero, al momento de querer retirar mis ganancias no me deja. Les envío msj al centro de ayuda y no recibo ninguna respuesta.

I've been waiting for a response for over an hour and nothing.

Tengo más de 1 hora esperando alguna repuesta y nada.

Hello, that's a shame because we could use that as a starting point if the casino wrote to you explaining why this situation arose. As it is, we can only guess what might be going on. 

However, do you need to verify yourself or is that not necessary? When you played, did you use a bonus or just real money? Still haven't received a response? What exactly does it say when you say you can't withdraw, is it some kind of error? 

Sorry for so many questions, but let's try to at least get closer to what might have caused this.

Good luck, my friend. I hope they pay you, but if you see that they just act stupid and ask for documents that a normal casino doesn't ask for, it's better to complain to your bank and get your deposits back.

Suerte amiga ojalá a ti si te paguen pero , si ves que namás se hacen tontos y te piden documentos que en un casino normal no piden para verificar mejor quejate con tu banco y que te regresen tus depósitos

"True objectivity only comes from the experiences of many players. Read several opinions and draw your own conclusions."

"La verdadera objetividad solo está en las experiencias de muchos jugadores. Lean varias opiniones y saquen sus propias conclusiones."

I INVITE THE ENTIRE COMMUNITY TO THINK BEFORE MAKING A DEPOSIT TO THE BETMASTER CASINO BECAUSE THEY ARE THIEVES WHO DO NOT EVEN DEIGN TO ANSWER MESSAGES BUT AS LONG AS THEY WIN ALL FINE AHHH BUT YOU BEAT THEM WHY WON'T THEY GIVE YOU A THOUSAND EXCUSES TO NOT WITHDRAW IT HAPPENS THAT YESTERDAY I OPENED MY ACCOUNT FOR THE FIRST TIME AND DEPOSITED $ 4,000 WITH MY TDC I MANAGED TO CONVERT IT TO 8K FAIRLY AND IT IS THE TIME 24 HOURS LATER THAT THEY DO NOT RELEASE THE WITHDRAWAL AND THEY DO NOT EVEN GIVE AN ANSWER JUST TO WAIT AND WAIT THAT CASINO IS A TOTAL SCAM THAT SHOULD STOP OPERATING IN MEXICO !!!!

INVITO A TODA LA COMUNIDAD A PENSAR ANTES DE REALIZAR UN DEPOSITO AL CASINO BETMASTER PUES SON UNLS LADRONES QUE NI SIQUIERA SE DIGNAN EN CONTESTAR LOS MENSAJES PERO MIENTRAS ELLOS GANEN TODO BIEN AHH PERO GANALES TU POR QUÉ NO TE VAN PONER MIL PRETEXTOS PARA NO RETIRAR PASA QUE AYER ABRI MI CUENTA POR PRIMERA VEZ Y DEPOSITE $4,000 CON MI TDC LOGRE CONVERTIR A 8K DE MANERA JUSTA Y ES LA HORA 24 HORAS DESPUÉS QUE NO ME LIBERAN EL RETIRO Y NI SIQUIERA DAN UNA RESPUESTA SOLO QUE ESPERE Y QUE ESPERE ESE CASINO ES UNA TOTAL ESTAFA QUE DEBERIA DE DEJAR DE OPERAR EN MEXICO!!!!

Isn't it way too early to be this negative, though? What do you say?

Have you found out what payment methods you can actually use to withdraw your winnings before you deposit, please?

It is really important to know that you will be able to use the same payment method for your withdrawal as you have used for your deposit so you are not surprised later on, you know.

Tell us, please, what exactly did the casino write you regarding your withdrawal before we call them a scam?

Could you, please?

If you deposit money and they don't pay for the service they sell, it can't be called anything other than a scam.

Si depositas dinero y no cumplen con el pago de el servicio que venden no se le puede llamar de otra manera más que estafa

And those listed in the company's banklinks would be accomplices of this scam as much as traffic redirection agencies like seo_anomaly

Y los que figuran en la bancklinks de la compañía serían cómplices de esa estafa tanto como las agencias de redireccionamiento de tráfico como seo_anomaly

Let's stay fair:

"The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino's excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as "unresolved," and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified."

First of all, I apologize because I lost my cell phone but I got it back, Gad.

I already spent that money because it took them about 2 weeks to resolve and I was betting 500 each roll 🙀

Primero que nada una disculpa porque perdi mi celular pero lo recupere,Gad.

Ya eso pasado me lo gaste porque tardaron como 2 semanas en resolver y apostaba desde 500 cada tirada 🙀

No worries at all. I'm sorry that it had this ending, though. Hopefully next time it will be better.

Do you still play at this casino, though?

I suppose you don't, right?

No, I haven't played it since I couldn't withdraw.

But what could I do? That money I started playing with was real money I deposited.

No ya no lo eh jugado desde que no pude retirar.

Pero que podria aser ay? Ese dinero con el que empeze a jugar fue dinero real que yo deposite

Well, if you didn't stop responding to our team and had the patience until your complaint was done with, perhaps we could help you to withdraw your money, you know.

But I understand that it is not easy.

Of course I won't miss any communication.

I will be on the lookout at all times because I did deposit "REAL MONEY"

Claro no perdere ninguna communication.

Estare al pendiente en cada momento porque yo si deposite" DINERO REAL"