King Billy Casino - discussione generale (pagina 4)

I believe Nick has explained everything in your complaint thread, where he wrote:

"As the casino requested additional verification just over a week ago, and the standard processing time is around 14 days, we have not yet contacted them. If you have provided all the required documents, I would recommend waiting for now. However, if you have been waiting longer than the recommended time frame, please let us know, and we will look into intervening."

That is the reason we didn't intervene as of yet.

I hope that soon there will be a new response from Nick, and together we'll be able to get this case to its resolution.

Have you got anything new regarding the KYC after you provided the additional documents to the casino, though?

Of course that i waited longer than the recommended time frame.They approve my proof of adress the 20 th of September and after they want a proof of my depot.I send them(sept 26)the proof of my depot with the date,the amount,with my name but hey want to see my ACCOUNT NUMBER That's why they don't want to pay me.No way i will send them this info.They use these tactics for discourage the players and think that they are gonna give up but it's not my case.I had EXCACTLY the same issue in March 2024 with a casino who ask the same thing:see my account number.They finaly pay me cause you guys help me with the same situation.I think Petronela was in this case....A few of you guys were in this case.Which i appreciate of course.I already send important info to Nick about all this but i'm gonna send him again.

I see and understand your frustration with all this.

Please be patient until Nick will respond to you and inform you about the next move. Only then will we see what can be done here.

Is it normal Romi that since Nick was in my case and now Branislav that NO ONE of them as a contact with "King Billy" casino??Almost a month now that i made a complaint!!!They have all my documents but they are holding my money($260.00) since weeks wich is illegal for a license casino....can you confirm me that please with all my respects?Sorry but i'm working very hard on my side but it looks that i am the only one who is working....

As I can see in your complaint, Branislav has already tried to contact the casino and is waiting for the response from them.

Please know that this is a standard proceeding, and try to be patient to see if and when the casino will communicate with our team.

Only then will we be able to see how all this will unfold.

Hello, Kingbilly is now licensed from Malta but no longer exists, right?

It used to be from N1 interactive. King Billy is no longer listed on Malta's homepage, is that right?

Hallo, mittlerweile gibt es Kingbilly von Malta lizenziert aber nicht mehr oder?

früher war es doch von N1 interactive. Auf der Homepage von Malta wird King billy nicht mehr aufgeführt stimmt das?

Hello, yes, about the casino you are talking about, all the information you wrote is correct. 

Why do you ask? 

Hello Jaro, 🙋‍♀️

is it still the same operator? I had a problem with King Billy in the past.

I didn't know how to apply for the license and I didn't know Guru. But back then it was still N1. I had a lot of evidence to prove it. Can I still report it here today with proof?

Hallo Jaro, 🙋‍♀️

ist es trotzdem der gleiche Betreiber? Ich hatte früher ein Problem mit King billy.

da wusste ich nicht, wie ich mich an die Lizenz wende und kannte Guru nicht. Damals war es aber noch N1. Ich hatte da sehr viel Beweise bis heute, die das belegen. Kann ich das heute noch melden hier mit beweisen?

Hello Jenny...i wish you good luck but for me i had big problems with them in the last months.They didn't want to pay me and i had to do a complain.Very bad experience

If it's to a casino that has been closed and is no longer working, I don't know if you could get anywhere, because obviously they won't deal with it if they're not working. 

The owner has changed to Dama and it's no longer under Malta but Curacao, so I'm not sure if you'd get anywhere. 🤷‍♂️

But the operator actually remains the same, right? Only the license is being changed? King Billy, which is now licensed in Curacao, is surely the same company as N1 back then. Or what do you think?

Aber der Betreiber bleibt doch eigentlich der gleiche? Es wird doch nur die Lizenz gewechselt? King billy, das jetzt in Curacao lizenziert ist, ist doch sicher das gleiche Unternehmen wie damals von N1. Oder was denkst du?

I talked to my colleague and he said that maybe there might be some small theoretical chance. So try to file a complaint and we'll see if something works or not. 

Anyway, as I said, I don't want to promise anything in advance. 

But you don't get anything for trying.🙂

The problem also affects Avalon78 and Cookie. I can't select the casinos to complain to. Can you fix this? I can't find them here.

Das Problem betrifft auch Avalon78 und Cookie. Die Casinos kann ich für eine Beschwerde nicht auswählen. Kannst du das beheben? Ich finde sie nicht hier.

According to what I see you managed to file a complaint against the casinos or am I wrong? Is there still a problem?