Malina Casino - discussione generale (pagina 49)

Yes, of course, I'll send it where you told me. Greetings and thanks.

Sí claro la mando por donde usted me ha dicho una saludo y gracias

Thank you very much. I greatly appreciate your efforts in this, because it is one thing to talk about limits and delays here on the forum, but it has a completely different effect to ask the casino for details regarding the limits and exact dates through the complaint.

With luck, there is a chance to reduce the wait time. I hope. 🙂

Thank you so much, I hope so. I've already sent all the information to the site you told me about.

Muchísimas gracias ojalá asi sea. Ya le mandado al sitio que me dijisteis toda la información.

I am pleased that I could share this information with my colleagues, thanks to your assistance. I reviewed the complaint, and since the initial few responses are mostly automatic, I plan to share that specific information with our first response team.

I really appreciate your help and patience with this.

Thanks. Without patience at that bookmaker, I'd go crazy. The last withdrawal I made took 10 days from the time I requested it, and the one I'm waiting for now has already taken 9 days to get the money, so imagine...

Gracias sin paciencia en esa casa de apuestas acabaría loco puesto que la última retirada que hice me tardo 10 días desde que la solicité y la que estoy esperando ahora ya van 9 días esperándo el dinero así que imagínate...

This whole situation is truly challenging; feel free to share your feelings in the complaint and update anything you feel is necessary. I just sent a note to my colleagues. You see, we discussed such situations during a mutual call; now with your complaint submitted, I needed them to understand the context. We primarily focus on delayed payments with 14-day time frames, but we believe that structured delays, even though they might fall outside of our scope, are becoming quite "popular." Not a good sign, if you ask me.

10 days later I still haven't received any money. The last withdrawal took exactly 10 days. This is now on day 10 and nothing has arrived. It's embarrassing. I have a nice prize and according to my calculations, it will take me 14 months to collect it in full at this rate.

10 días después sigo sin cobrar, la última retirada me tardo 10 días justos estás ya va por día 10 y no ha llegado nada, es de vergüenza tengo un buen premio y según mis cálculos voy a tardar a este ritmo 14 meses con cobrarlo entero.

Is there a way we can talk by email or phone directly. I have a few questions for you?

Hay forma que hablemos por correo o teléfono directamente que le quiero hacer unas consultas?

Hello, the thing is to keep the forum completely transparent, so if you don't mind ask me here or if it is related to the complaint or casino actions, feel free to seek support from a mediator.

Whatever you prefer. 🙏

Please post that information in the complaint thread. It is really important. Make sure to describe the payout frequency, please. The case won't get far without that information.

Post it all here 👈👈

Thank you.

Well, I'm bitter about the delay and I don't know what to do; I wanted to ask you if there's a way to forgive him for something and get paid all at once. If we can come to an agreement with them on that, let's go.

Pues que estoy amargado con la tardanza y Nose ya que hacer; quería preguntarte si hay forma de perdonarle algo y que me lo paguen todo del tirón si se puede llegar a acuerdos de eso con ellos vamos

I get it, believe me that I do.

Hold on please and make sure your complaint is fully updated 🙏. Based on my experience with similar complaints against this casino, I assume the goal is to avoid paying the whole amount immediately.

However, there are limits that should be respected.

Please share your concern in the complaint thread multiple times. The goal is to show how such payment practices exhaust players. That is something I cannot stress enough without your assistance.

If they meet the 3 days, talk to them because they are taking a long time, but anyway, they don't comply with anything. I don't know what else to do.

si Cumplieran los 3 días háblales pues bien tardan pero bueno pero esque no cumplen nada yo Nose que más hacer

Hello it’s me again 🙁 there are 3 pending withdrawl that i didnt get since the 25th im gonna Open a Complaint

woah that's insane. mine got the withdrawal w/ in 2hrs

Please send this to your mediator. I'm not handling your complaint. 🙏 I'm "just" talking to you on the public forum.

Hello, I'm really sorry to hear that. Please make sure to describe the payout frequency accurately, because my colleagues are also concerned about those delays.

Thank you so much for your efforts and patience.

What did u use for ur withdrawal Bank?

The bank doesn't care as long as they don't remove the withdrawal from the pending status, which is the problem. Once they remove it from the pending status, it arrives at the bank in no time, but since we depend on them to remove it from pending status, that's why it takes so long.

El banco da igual mientras ellos no quiten el retiro de estado pendiente que eso es el problema una vez que ya lo quitan de pendiente al banco llega en nada pero como dependemos de ellos para que lo quiten d pendientes pues por eso tarda

I put the screenshots in the complaint