Marsbet Casino - discussione generale (pagina 2)

Thanks for the idea I changed the email to a fictitious email and now I can do nothing on the account

obrigado pela ideia alterei o email para um email ficticio e agora ja o consigo fazer nada na conta

No problem at all.

I know it's far from a perfect solution, on the other hand, it's better than nothing.

If the casino still ignores your request, I would start with the complaint, however. Has anything changed in the meantime, perhaps?

Marsbet disappeared with money from my account

Marsbet sumiu com dinheiro da minha conta

It would be more helpful if you posted this in their own thread: https://casino.guru/Marsbet-Casino-review#tab=js-tab-discussion

They rejected your withdrawal but the balance was not credited back to your account? Is that the problem? Have you contacted support about this matter?

Correct, I asked for the withdrawal they canceled it and the money disappeared from the account, they still put all offline support



Correto , pedi o saque eles cancelaram e dinheiro sumiu da conta , ainda colocaram todos suporte off-line



Since they don't provide an explanation other than a technical issue and since support is not available I think you should file a complaint (search the casino by its name and explain your case): https://casino.guru/complaints

Thanks I did that now I'll wait,

because they took all communication from support

Obrigado fiz isso agora vou aguarda ,

pois eles tiraram toda comunicação do suporte

Hi, I read about your problem.

It's quite strange that the funds have completely disappeared from your account, and when the chat is offline as you mentioned and no one has informed you more about the situation, it's right that you opened a complaint. Our team will try to help you and hopefully find out where the problem occurred.

In the meantime, we will wait and please update us on the forum as your case develops.

Thanks for the useful help, you basically wrote the same thing I would have written, so I have nothing more to add.

Thumbs up ! 👍👍

They just blocked my account access

Eles acabaram de bloquear meu acesso a conta

Really unfortunate, voided balance, blocked support and now closed account, I don't think the casino has good intentions. Were you playing with bonus funds? Also, did you wagered your deposit at least once? Since you already filed a complaint now just wait until it gets checked by the complaint specialist

It wasn't a bonus, my real money

Não foram bônus , dinheiro meu real

Hi Vinicius, how are you? Did you request a withdrawal using the same method as the deposit? Did you bet everything you deposited at least 1x? Wasn't using any house bonuses or house social media? I'm finding all this strange, Marsbet seems reliable.

Oi Vinicius, tudo bem? Você pediu saque pelo mesmo método do depósito? Apostou tudo que depositou pelo menos 1x? Não estava usando nenhum bônus da casa ou das redes sociais da casa? Eu to achando estranho tudo isso, a Marsbet me parece confiável.

Well, that's unfortunate. I see you say you didn't play with the bonus but only with real money. 

To be honest, in this case it looks shady to me, but since you can't even get in touch with support and no one has given you more information, we'll have to keep an eye on how the complaint develops. Veronica will try to do her best to find out what is going on.

Anyway, if you receive any new information, I hope you'll keep us posted on how your situation is progressing and we'll find out where the problem is. 

For now, I wish you well.

I think so too. Again, thank you for the accurate additional questions for viniciuscav and, as you said, now we have to wait for the progress of the complaint. 

Hi, it's nice to see you trying to help this player. I think she really appreciates it, too. 

Do you have experience with this casino as well, since you say they seem reliable ? 🙂

Yes, I have an account at Marsbet for a while now and the support has always responded quickly and I have never had any major problems with the house except once that it was my fault for going overboard when I lost money there.

Sim, eu tenho conta na Marsbet tem um certo tempo já e o suporte sempre me respondeu rapidamente e nunca tive problemas maiores com a casa exceto uma vez que o erro foi meu por me exceder quando perdi dinheiro por lá.

all checks were made , cnh , receipt , self all ok , when released

the withdrawal appeared the following message below attached shortly after offline support and now I can no longer enter the account

foi feita todas as verificações , cnh , comprovante , self tudo ok , quando liberaram

o saque apareceu a seguinte mensagem abaixo em anexo logo após suporte off-line e agora n consigo mais entra na conta

Brazilian support is working right now from what I could see, it depends on the time you log in for support in your native language to be working or not. You can contact them and they will help you recover your account if this is the case.

O suporte brasileiro está funcionando nesse exato momento pelo que pude constatar, depende do horário que você entra para o suporte na sua língua de origem estar funcionando ou não. Você pode contact-alos e eles te ajudam a recuperar sua conta se este for o caso.