NovaJackpot Casino - discussione generale (pagina 5)

I'm glad, apparently the casino won't be so fast in withdrawals, which would probably discourage me, but I wouldn't mind waiting a week. The important thing is that you got the money, and according to your words, not once, so it's fine. 😉

Hello, I have to send a one-month Mifinity transaction history in PDF format to the casino. How do you do that with MIFINITY? Can anyone help me?

Hallo , ich soll jetzt einen Mifinity-Transaktionsverlauf von einen Monat PDF Format an das Casino senden. Wie macht man das bei MIFINITY? Kann mir jemand dabei helfen?

Oh, since I don't use Mifinity I don't really know. But you can try asking in this thread and maybe someone will be able to help you: https://casino.guru/forum/general-gambling-discussion/mifinity-withdrawal-to-bank-account/13

Fingers crossed it all works out well. 🙂

update from me: this is so frustrating, they are paying me out in 500, but now i am waiting since 9th april for my next 500 , its a nightmare , support doesnt answer my emails and live support just give the same copy and paste answer

I have been waiting for my money since March 12th. I have already filed a complaint. I sent the requested documents on April 15th, and today, 3 days later, support wrote to me saying that they had been forwarded to the finance department. In the meantime, I have sent further documents, a screenshot of MIFINITY, to the casino. It was the finance department's request in the complaint. That was 2 days ago. I don't know if it has arrived yet. So far, no response from the casino and still no money. That's how it is with this casino!!! You are simply powerless and lose faith in reputable casinos!!!

Ich warte seit dem 12.03. auf mein Geld. Habe schon eine Beschwerde eingereicht. Ich habe die geforderten Dokumente am 15.04. geschickt, heute 3 Tage später schreibt mir der Support, das diese nun an die Finanzabteilung weitergeleitet wurden. In der Zwischenzeit hab ich weitere Dokument, Screenshot von MIFINITY, an das Casino gesendet. Es war der Wunsch der Finanzabteilung innerhalb der Beschwerde. Das war vor 2 Tagen. Ich weiß nicht ob das schon angekommen ist. Bis jetzt keine Reaktion vom Casino und auch noch immer kein Geld. So sieht es bei diesem Casino aus!!! Man ist einfach machtlos und verliert den Glauben an seriöseCasinos!!!

I have just received my first €500. Now I am curious to see when the other €500 will be paid out. There are still positive moments.

Habe gerade meine ersten 500€ ausgezahlt bekommen. Nun bin ich gespannt wann die anderen 500€ ausgezahlt werden. Es gibt doch noch positive Momente.

Sorry you need to wait this long. Have you thought about filing a complaint, perhaps? Maybe our team will be able to help you out somehow.

Thank you for the update. Please continue with this kind of news soon.😉

Yes, I got my second payout today. It was quick.

Ja , meine 2. Auszahlung habe ich heute bekommen. Es ging jetzt schnell.

That is great. Will you continue to play there, I wonder?🤔

This place just gets worse, im now waiting almost two weeks, i give up on this place, really is a crap casino

I see that you have managed to start a complaint, which is a good step when you are still waiting for your money. 

However, have you successfully verified your account? Did you play with any bonus or not ? Are you still in contact with casino in context of your withdrawal? 

Let me know and of course if anything changes feel free to update me.

Account says no need for verification at this time, and i never use deposit bonus, and all they keep saying is be patient

Well, sorry to say that, but there is not much to conclude.

Obviously, the fact that you have been able to withdraw a few times before this delay sounds at least promising, right? Still, it would be fair to pass a decent explanation to you.

Let's just hope for the soon-coming game changer. 🤞🤞

Hello all.

I have recently ran into a casino known as NovaJackpot.com, operating with a curacao license and under the company Rabidi N. V.

This company has been holding my withdrawal for a month now after their website promises a 3-5 day withdrawal. Since day 3 of the withdrawal process, I kept asking the live support when the money would be sent out and they just kept responding with the automated response of "soon". They have no actual intention of sending it out and after threatening to report their company to the licensing agency for the casino, they banned my account. Please stay away from this casino.

Their email support has also not replied to any of my emails that I sent weeks ago.

Amount deposited: $910

Amount attempted to be withdrawn: $520

Hi, I'm sorry you got yourself into this situation. Does it mean that you still have some balance in your account and the casino has blocked your account with it ? I think a month for one withdrawal is quite a lot, so it's good that you filed a complaint. 

Did you play with any bonus or not ? 

Anyway, since you have a complaint, our team will try to help you and I strongly believe that it will be successful. 

For now, we'll have to wait and see how the investigation goes. 

This is a scam casino and I will not get my winnings. I've been waiting for 3 month already. Money withdrawal request have been canceled by the casino time after time and I have not received any kind of message or explanation as to why. The authorizations are fine, but they are still being questioned all the time. And a document of bank transactions is not accepted even if it is from the right time and the deposit is visible.

Sorry about the issue you are having at this casino. Have you checked if the format of the document is right as well? Many times, this is the reason for not accepting some documents from the casino side.

If you feel you need to help solve this issue, do not hesitate to submit a complaint here, and our team will surely have a look at it. Please follow this link to do so.

Yes, the format of the document is right 👍

Good, so if the casino really has a good reason not to accept your documents, it must be something else.

Speaking of which, I imagine you have exchanged some responses with its staff, any mentions about why these documents have not been accepted?

Obviously, 3 months is far from the normal time line, so I have little doubt you have not asked them.

Are you aware of anything worth mentioning? 🤔