Rabona Casino - discussione generale (pagina 9)

Thank you very much and I really believe it.. he had a day to answer me from the sidelines and now my complaint has gone back to 6 days.. I don't know the reason..

Σας ευχαριστώ πολύ και εγώ τό πιστεύω πολύ.. είχε μια μέρα για να μου απαντήσει από το περιθώριο και τώρα ξαναπήγε στις 6 μέρες η καταγγελία μου.. δεν ξέρω τον λόγο..

Nothing yet

Ainda nada

😩

It was actually caused by transferring your complaint to other person, as Veronika wrote. It is because Jozef needs to gather all the information regarding your case and only afterwards he will be able to get to you. Please understand that our complaint team is dealing with lot of complaints on a daily basis, and they need to take each of them individually, in order to offer the best help to every player.🙏

Thank you very much... Be well, I hope I am justified..

Ευχαριστώ πολύ... Να είστε καλά μακάρι να δικαιωθώ..

I also firmly believe in it, but I won't get ahead of myself yet, because it is always important how the complaint will end. I will wish you a fair solution. 🤞👍

Have you taken up my complaint? How much time does it take for my case? Thank you very much for your help..

Εσείς έχετε αναλάβει την καταγγελία μου; Πόσο χρόνο περίπου χρειάζεται για μια την υπόθεση μου;; Σας ευχαριστώ πολύ για την βοήθεια σας..

Josef has taken over my case

Ο Josef την έχει αναλάβει την υπόθεση μου

In your complaint on the top right there is always a timer that each side has to answer. It's a week, but of course our team always tries to answer sooner, of course Jozef now has to go through your case to understand everything well and he will certainly get to you as soon as he can. 

You will just have to be a little patient. 🙂

Good evening. The time for a response from the casino has just expired and they have not responded. In this case what do I do I'm still waiting for them to answer? Is there a chance they never respond? Thank you very much..

Καλησπέρα σας. Ο χρόνος για απάντηση από το casino μόλις τελείωσε και δεν έχει απαντήσει. Σε αυτήν την περίπτωση τι κάνω περιμένω ακόμη να απαντήσουν; Υπάρχει περίπτωση να μην απαντήσουν ποτέ; Σας ευχαριστώ πολύ..

Geia sou. Right now there is nothing much you can do, actually. The time for the casino to reply has been extended by 7 days, as it is really important for your complaint to get some information from them. Hopefully they will get in contact with our complaint team, so your case can be resolved soon.🤞

Although I am no longer hopeful as I don't believe they will respond, thank you very much for everything..

Αν και δεν ελπίζω πλέον καθώς δεν πιστεύω ότι θα απαντήσουν, σας ευχαριστώ πολύ για όλα..

Hope dies last, so as long as the case is not closed there is always at least some small chance. I hope we will get some answer. I'd be happy for you. 

now they cancel withdrawals without our authorization

Rabona is a shame

agora cancelam sem nossa autorização os levantamentos

rabona é uma vergonha

thank you very much but hope is already dead because the casino is not going to respond to my complaint, they are thieves, and I hope at least they will be punished with black points and people will never register them, I where I can on all social media I will advertise them..

ευχαριστώ πολύ αλλά η ελπίδα έχει πεθάνει ηδη' διότι το casino δεν πρόκειται να ανταποκριθεί στην καταγγελία μου, είναι κλέφτες, και ελπίζω τουλάχιστον να τιμωρηθεί από μαύρους πόντους και ο κόσμος να μην κάνει εγγραφή ποτέ δε αυτούς, εγώ όπου μπορώ σε όλα τα social media θα τούς κάνω διαφήμιση..

And just say that it's a shame, they are thieves and frauds..

Και λίγα λές ότι είναι ντροπή, είναι κλέφτες και απατεώνες..

I definitely recommend not to do anything with the money and even though I know it's complicated, wait for our team to try to help you. The complaint is still open and since as Nick mentioned that the casinos have 14 days to send you the money, we will have to be patient. 

Anyway, did you try to send an email or write to the live chat to find out why your withdrawal was rejected?

If they don't try to resolve the situation they will surely get black points. It also occurred to me that if this situation cannot be resolved, our team will probably advise you to appeal to the authority. I would still see the point of writing there if they don't respond to our complaint. 

But we shall see. 

At first when it means what can I do??

Στην αρχή όταν εννοείται τι μπορώ να κάνω;;

After not responding for two weeks I think the issue is final and I should stop dealing, now what you are saying to appeal to the beginning I do not know and thank you for your interest..

Μετά την μη ανταπόκριση από δύο εβδομάδες νομίζω πως το θέμα είναι τελεσίδικο και θα πρέπει να πάψω να ασχολούμαι, τώρα αυτό που λέτε να προσφύγω στην αρχή δεν το γνωρίζω και σας ευχαριστώ για το ενδιαφέρον..