ViperWin Casino - discussione generale

To withdraw money, the casino requires account verification. They require ALL transactions I have made over a 3-6 month period including all details (to whom and how much money). Is it normal? Do they have the right to such data?

Moreover, it is from the Jeton wallet, where you cannot download a statement or a PDF file, only you can take screenshots of the transfers. I sent them several screenshots of transfers (without details of who the transfer was to) and they rejected my verification several times because of it. What can I do to get verified and receive my winnings?

Aby wypłacić pieniądze kasyno wymaga weryfikacji konta. Wymagają WSZYSTKICH transakcji, które wykonywałam w okresie 3-6 miesięcy włącznie z wszystkimi szczegółami (do kogo i ile pieniędzy). Czy to normalne? Czy mają prawo do takich danych?

Ponadto jest to z portfela jeton, gdzie nie da się pobrać wyciągu ani ściągnąć pdf jedynie można zrobić screeny z przelewów. Wysłałam im kilkanaście screenów z przelewów (bez szczegółów do kogo był ten przelew) i już kilka razy odrzucili przez to moją weryfikacje. Co mogę zrobić aby uzyskać weryfikacje i otrzymać moje wygrane środki?

Hello, I think this is a pretty standard document that the casino asks you to provide, so you will need to send it in to successfully verify and withdraw money. 

If I understand correctly, was your document rejected because you hid certain things or because it was a screenshot ? In this case, I would cooperate with the casino to get you through the process and withdraw as soon as possible.

What do you think, will you do that too ? 

Hi

I didn't hide any data, it's just that you can't download a statement on the Jeton wallet like in other banks. They are asking for something that cannot be done in the jeton wallet.

Cześć

Nie ukryłam żadnych danych, po prostu na portfelu jeton nie da się ściągnąć wyciągu tak jak w innych bankach. Proszą o coś czego nie da się zrobić w portfelu jeton.

Ah so the problem is in the screenshot. I assume you have already told the casino what the situation is and that it is not possible. What did they tell you? Did you also try to write to Jeton support to see if they could do something like that and send you a pdf to your email if you can't do it yourself ? Or is this not an alternative either ? 

Viperwin insists on screenshots with all data visible, which is not possible on the jeton website like in other banks.

I wrote to jeton and they said that I could only take screenshots of the transfer history and I sent such screenshots to viperwin

Viperwin upiera się o screeny z widocznymi wszystkimi danymi co nie jest możliwe na stronie jeton tak jak w innych bankach.

Pisałam do jeton powiedzieli że mogę tylko zrobić screeny z historii przelewów i takie screeny wysłałam do viperwin

I see, and so if you tell the casino what Jeton told you, don't they also have an alternative or an idea how you could provide the casino with something similar ? 

If you don't know how to get anywhere and verify yourself and you keep running in circles, you can contact us and file a complaint. 

I know that sometimes casinos insist on what you have to provide but it is not always easy, especially if it is not possible like in this case. 

So feel free to let me know if you decide to take any other action. 🙂

Hi, I am also facing real issues with the Viperwin account verification process. After depositing 30 EUR and playing some Roulette I deposited 400 EUR. Now my account stands at 500 EUR. Viperwinasked meto verify my accountby uploading a copy of my passport which went well. Later I had to upload documents to prove my home address. I uploaded my home ohone bill, it was declined for no reasons. I uploaded my mobile phone bill but was rejected. I uploaded my energy bill but it was rejected. My last document was my gas invoice but it was rejected also. Always without obvious reasons. When talking to the onlinechat they only tell me send the documents again by email which I did. Their email response is "You need to upload any documents on our website". I have spoken to them by chat and email 15 times or so but they are not willing to resolve my issues.

Would it be helpful to bring my case to the attention of the local gambling authority they are licensed with?

Seeing such poor support, especially when players need to pass one of the most important steps, which the KYC undeniably is, makes me quite angry. In my eyes, failing support is the worst part, and it may ruin the whole casino experience for good.

Well, I'll try to be practical: some casinos don't accept certain utility bills, online bank statements, or cell phone invoices. I'm quite sure we all feel chat operator or support worker should explain whether this may be the issue. Frankly, I can't tell if this applies to you, and I presume you would not get a much better answer if you asked. Could you perhaps try uploading a bank statement showing your full address and name? Except for poor document quality or the wrong format, I can't think of a better alternative for all these you mentioned.

I also fear the licensing authority would not be of any use at this point. Can't say Curacao is considered very responsive, it may take ages to get vague reply. 🤷‍♀️

Speaking of which, for how long have you been struggling witht he KYC?

Hi,

thank you for replying. After 5 weeks of fighting and bombing them with myriads of documents to get my address proven they finally surrendered and accepted my proof of address. But they even did not send me any notice of accepting, their website just mentioning "apparently no proof of address is required" which is strange.

Anyway, lets see how it goes with withdrawals later on. Will keep you posted.

All the best.

Thank you for this positive update, as I could call it. We will wait to hear about your experience, which, hopefully, will be only good from now on.

All the best of luck.🍀

Hi I have problems with withdrawing 200 euros from viperwin even though I have everything in order with documents and identification what should I do?

Can anyone help me?

Hello.

Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?

Please provide some more information regarding this so we can try to help you out.

We'll wait for your reply.

Good morning Romi, I'm Canale Luca, I requested a withdrawal of 200 euros on 08.21.2024. They told me that the payment will start in three working days, but it is still in the approval status. They also told me that everything is fine, there are no problems, but the money is still available in the Viperwin account. It's not fair, also because I had some unexpected health expenses and I need them. Thank you for your help, I hope you can.

Good morning Romi, the withdrawal request was made on 08.21.2024, before making the withdrawal I asked if I had the documents to request the withdrawal, they replied yes and the time frame would be three or four working days, now it's been 5 days and the money hasn't left and the withdrawal is still in the approval phase

All ok, money already arrived

I am glad that you have received your money. May I ask which withdrawal request you used?

By bank transfer