Freshbet Casino - L'account del giocatore è stato bloccato.

Hello, I deposited 200 Euros, I did not use any bonus. I played for about a week, then he wanted to withdraw 200 Euros and my account was blocked. I have verified the documents, even including the video, see Side dishes. So they just don't want to pay, they wrote that the investigation will take 6 months! I have played in a lot of casinos and nowhere did any verification take 6 months, especially when I supplied all the necessary documents that are verified. So there is nothing to investigate, they just keep the money. Can you help me somehow?

Dobrý den, vložil jsem 200 Eur, žádný bonus jsem nevyužil. Hrál jsem cca týden, poté chtěl vybrat 200 Eur zpět a účet mi byl zablokován. Dokumenty mam ověřeny, dokonce včetně videa, viz. přílohy. Takže jen nechtějí platit, napsali, že vyšetřování potrvá 6 měsíců! Hrál jsem ve spoustě casin a nikde netrvalo jakékoliv ověření 6 měsíců, zvlášť, když jsem dodal všechny potřebné dokumenty, které jsou ověřeny. Takže ani není co vyšetřovat, jen zadržují peníze. Můžete mi nějak pomoci?

Hello marekvondrak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process and the investigation may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear MAREKVONDRAK,

First of all, we do apologize for any inconvenience.

Due to suspicious sport betting behavior, unfortunately your account is under investigation. Usually investigation process will take up to 6 months. Thank you for your collaboration.

Best Regards,

FreshBet

Important to mention that I am not the only one affected by this fraudulent approach from the casino. I found a similar complaint on askgamblers. Since this casino is new, it is important to warn other visitors that this is a scam casino so they don't get caught like I did. Will they be investigating the August case in January? That's ridiculous. In half a year they won't even know I have an account and they will keep the account closed forever and steal the money. I am asking for the publication of what the investigation means, why it should take 6 months. If you don't provide relative evidence as to why the account should be closed then this is theft and as I mentioned I'm not alone. Anyone who wants to withdraw money from this company will probably encounter an "investigation". Also, it should be emphasized again that all my documents were approved, even after my account was closed without reason. The casino has no reason to close the account. In other words, I am asking to open an account and be able to withdraw the remaining funds. Until this is made possible, I will defend myself in every possible way. I am also asking casinoguru to downgrade this scam casino accordingly so that there are no more clients who want to have fun and get ripped off instead.

Důležité zmínit, že nejsem jediný, koho se tento podvodný přístup ze strany kasina týká. Našel jsem podobnou stížnost na stránce askgamblers. Vzhledem k tomu, že toto kasino je nové, je důležité upozornit další návštěvníky, že se jedná o podvodné kasino, aby se nenechytali stejně jako já. Budou v lednu zkoumat případ ze srpna? To je směšné. Za půl roku ani nebudou vědět, že nějaký účet mám a účet nechají zavřený navždy a peníze ukradnou. Žádam o zveřejnění, co znamená to vyšetřování, proč by mělo trvat 6 měsíců. Pokud nepředložíte relativní důkazy o tom, proč by měl být účet uzavřen, tak se jedná o krádež a jak jsem již zmínil, nejsem sám. Kdokoliv bude chtít u této společnosti vybrat peníze, tak zřejmě narazí na "vyšetřování". Také je třeba opět zdůraznit, že veškeré doklady mi byly schváleny, a to dokonce i poté, co mi byl účet bezdůvodně uzavřen. Žádný důvod k zavření účtu casino nemá. Čili žádám otevření účtu a možnost vybrat zbývající prostředky. Dokud toto nebude umožněno, budu se bránit všemi možnými způsoby. Také žádám casinoguru, aby odpovídajícím způsobem snížilo hodnocení tomuto podvodnému casinu, aby se nenašli další klienti, kteří se chtějí zabavit a místo toho jsou okradeni.

Thank you very much, marekvondrak, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

Regards,

Nick