iWild Casino - Il ritiro del giocatore è ritardato.

Good day,

I have attached documents for verification of my bank account but up till now, I have received neither a response nor my withdrawal money

1 WITHDRAWAL €400

2 WITHDRAWAL €300

3 WITHDRAWAL €300

Thanks in advance

Buongiorno,

ho allegato documenti per la verifica del conto bancario ma ad oggi non ho ricevuto ne risposta ne i miei soldi da prelievo

1 PRELIEVO €400

2 PRELIEVO €300

3 PRELIEVO €300

Grazie in anticipo

Hello Fabiodl88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning Nick,

the verification process started on 05/20/2024 by sending the documents they requested.

and this morning I get the same email.

They did not dispute the documents..I did not receive a response but only the original email of the 20th already replied

Buongiorno Nick,

il processo di verifica è iniziato il 20/05/2024 inviando i documenti che loro hanno richiesto.

e stamattina mi ritrovo la stessa mail.

Non hanno contestato i documenti ..non ho ricevuto risposta ma solo nuovamente l'email originale del 20 gia risposto

Hello Fabiodl88,

As stated above, verification and withdrawal may take up to 14 days.

Please let us know if it would take longer.

Dear Fabiodl88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.