Jonny Jackpot Casino - Il giocatore dichiara che il pagamento è in ritardo.

I have been trying to process a witbdrawal for several weeks & have made several attempts. Each time it has failed but the casino did not communicate clearly why this happened. Finally on the 27th if March I was informed that my withdrawal was approved. Today although it still shoes that my withdrawal was approved a bank transfer took place I have not recieved funds & have discovered yet another email dated 28th March saying withdrawal failed & funds will again be returned to my casino account. This time however, the funds have not even been returned to my account. I want them in mu bank obviously. Can you please help me

Dear Darrel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Perhaps you misunderstood... They have emailed me that the withdrawal has again failed. They say it is because of missing or incorrect bank details. I checked with my bank & the info given to them is definately correct. This is the fourth withdrawal attempt they have 'failed'. This time thou, it is showing on my account that the withdrawal was successful & the funds have not been returned to the active balance on the casino account. Obviously it is not the casino balance I want credited with my missing funds thou, I want a successful cashout to happen & the full $600 to be transfered to my bank account

This is what shows on my casino account still today

Dear Darrel,

Have you received your withdrawal from the casino yet?

No & as screenshots of casino account show, the $600 was not reversed to the 'cash balance' which is what they stated in email dated 28March 2024.

Instead the funds still show as an 'approved withdrawal'.

I physically went into my bank on this latest occasion & checked again that all information Jonny Jackpot requested for the bank transfer were correct & I then provided those details to both support dept & accounts dept.

Now, several weeks since first attempt to cashout, still nothing

???

Thank you for your reply, Darrel. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Seriously? 🤨. So 13days after I submitted this you now ask about verification & if any, whether wagering requirements had been met? 🤔 Clownworld! 🤬 Why the hell do you even bother offering resolution assistance?! You are literally worse to deal with than the casino itself 😡

Please understand that this complaint has been handled in compliance with our company policy. If you no longer wish to proceed with this complaint, please let me know and I will gladly close it.

If you are still interested in our help, please get back to my previous message and provide all the required information. Thank you.

Dear Darrel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.