LuckyDreams Casino - I depositi dei giocatori vengono confiscati.

I am from Germany. I have deposited quite a bit but never received a payout. The operator now refuses to refund my deposits, even though playing there was apparently illegal in my country.

Ich komme aus Deutschland. Habe einiges eingezahlt aber nie ausgezahlt. Der Händler will mir nun keine Rückerstattung der Einzahlungen geben, obwohl anscheinend aus meinem Land das spielen dort illegal war.

Dear Vanbsh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I contacted the casino and explained that it was apparently not allowed and that I would like my stakes back. They pointed out their terms and conditions and turned me away. I sent them the deposit receipts by email. My first deposits today were not there, so the casino should have blocked my account when I made my first deposits in June because it was illegal.

Ich habe mit dem Casino ko takt aufgenommen und erklärt das es anscheinend nicht erlaubt ist und ich gerne meine einsätze wieder hätte. Diese haben auf Ihre AGBs hingewiesen und mich abgewiesen. Per Mail hab ich Ihnen die Einzahlungsbelege gesendet. Meine erste Einzahlungen heute waren es dort nicht von daher hätte das Casino bei den ersten Einzahlungen im Juni schon mein Konto sperren müssen aufgrund von illegalität.

Dear Vanbsh, to clarify, are you seeking assistance with a lost or misplaced deposit, or are you looking for a refund of your deposits due to the casino's refusal to acknowledge the legality of your play in Germany?

A refund.

Eine Rückerstattung.

Dear Vanbsh, as mentioned previously, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

Unfortunately, based on the information received thus far, we will not proceed further with this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.