Maximal Wins Casino - Il ritiro del giocatore è stato ritardato.

On the 5th of july a payment is requested constantly, the customer service is only put off and there is no trace of the payment being processed.

Am 5 juli eine Auszahlung beantragt ständig wird man beim Kundenservice nur vertröstet und von einer Bearbeitung der Auszahlung keine Spur.

Dear Alfyvonne3107,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Alfyvonne3107, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, that's nice and of course it would be great if it works and I finally get my winnings

Lg Yvonne

Danke das ist lieb und wäre natürlich super wenn das klappt und ich mein Gewinn endlich mal bekomme

Lg Yvonne

Hello Alfyvonne3107,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

The client's deposits were flagged as fraud by our banking security system. It is now cleared and payment was approved.

Dear Alfyvonne3107,

let me know when you'll receive your winnings, please.

Ok I will let you know when the money will go into my account. How long does something like this take on average? So that I pay attention

Lg Yvonne

Ok werde bescheid sagen wann das geld auf mein konto eingeht. Wie lange dauert sowas im Schnitt ca.? Damit ich drauf achte

Lg Yvonne

Dear Alfyvonne3107,

it depends on many factors like payment provider, finance team, etc.

At least that's what it says when I click on transfer but let's see when it arrives for me.

Zumindest steht jetzt schon mal das da wenn ich auf Überweisung klicke aber mal schauen wann es dann bei mir ankommt.

There is still no money in my account. And the payout should have happened 5 days ago.

Es ist immer noch kein geld auf meinem konto eingegangen. Und die Auszahlung sollte vor 5 tagen passiert sein.

Dear Alfyvonne3107,

Casino stated that payment was approved 5 days ago, it doesn't mean that it was released. Please, wait at least one week and if you'll not receive your payment we'll investigate further.

Today is the first week and so far I have not received any money.

Heute ist die 1 woche um und es ist bis jetzt noch kein geld bei mir eingegangen.

Hello,

As we can see this withdrawal should be sorted soon.

Have a nice day.

Kind regards,

Alex

Customer Support Team

This means? And what do you mean to wait 2 months soon?

Das heißt? Und was soll bald heißen noch 2 monate warten?

What should I answer, please? I already mentioned that no money has been received.

Auf was soll ich bitte antworten? Das immer noch kein geld eingegangen ist hatte ich ja schon erwähnt.

Dear Alfyvonne3107,

please, see my last response and wait at least week.

Thank you for understanding.

Unfortunately, there is still no money in my account

Leider ist immer noch kein geld auf meinem konto eingegangen

Dear Casino,

where is the problem with the player's withdrawal?

I have just received the money on the account

Das geld iat grade bei mir auf dem konto eingegangen

Thanks for everything you guys are really great. It's good that you exist. Keep it up

Lg Yvonne

Danke für alles ihr seit echt klasse. Gut das es euch gibt. Weiter so

Lg Yvonne

Dear Alfyvonne3107,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru