MyStake Casino - Il giocatore non è in grado di ritirare le sue vincite.

When registering I entered a wrong email which differs from mine by 1 letter, mine is p***@gmail.com and the one I entered was p***@gmail.com

Now I can't withdraw because I don't have the possibility to withdraw, I would like to change my email to verify it and be able to withdraw the money

A la hora de registrarme introduje un correo equivocado el cual se diferencia del mio por 1 letra, el mio es p***@gmail.com y el que introduje fue p***@gmail.com

ahora no puedo retirar porque no tengo la posibilidad de retirar, me gustaria cambiar mi correo para asi verificarlo y poder retirar el dinero

Dear Jddws1025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation. 

How long are you a player in the casino? Do I understand correctly you were able to deposit in the casino without verifying your email address?

When did you inform the casino about the incorrect email address? What did they reply?

Please note the screenshot you submitted is not legible as the resolution is too low.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have known the page for a long time, recently I decided to open an account since several friends had told me, and yes, the casino let me deposit without verification.

I would also like to mention that yesterday at 11am (Venezuelan time) I sent emails to the emails provided by the real-time support chat and I still haven't received any responses.

I realized that the address was wrong when I was withdrawing, since they rejected the transaction and told me the following (sorry for the bad resolution of the first screenshot)

Conozco la pagina desde hace mucho tiempo, recientemente opte por abrir una cuenta ya que varios amigos me habían comentado, y si, el casino me dejo depositar sin verificación.

Me gustaria mencionar también que, ayer a las 11am (horario de Venezuela) envie correos a los correos proporcionados por el chat de soporte en tiempo real y aun no recibo respuestas

Me di cuenta que la dirección era incorrecta cuando estaba retirando, ya que rechazaron la transacción y me dijeron lo siguiente (disculpe por la mala resolución del primer screenshot)

Did you try to contact the casino and ask them for help changing the email address of your account? What did they reply? Are you able to verify your identity by submitting the required document using the website itself?

I'll await your reply.

Dear Jddws1025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.