Caro Tsaka,
Grazie mille per aver inviato il tuo reclamo. Mi dispiace molto apprendere della tua esperienza negativa.
Ho controllato la sezione relativa al gioco d'azzardo responsabile del sito web del casinò e ho trovato questo:
Se sai fin dall'inizio che avrai dei problemi con il gioco d'azzardo, o semplicemente temi di non essere già in grado di trovare una via di mezzo tra quanto vuoi scommettere e quanto puoi effettivamente giocare, allora potresti voler scegliere per escluderti dai giochi d'azzardo nel nostro casinò. Puoi abilitare questa misura preventiva contattando il nostro amichevole servizio di supporto tramite Live Chat. Nel caso in cui sei preoccupato per qualcuno vicino e caro che potrebbe perdere il controllo del gioco stesso, contatta il nostro amichevole servizio di supporto e cercheremo di risolvere tutto. Funziona 24 ore su 24, 7 giorni su 7, 365 giorni all'anno ed è raggiungibile tramite Live Chat.
- Potresti specificare il motivo della chiusura del tuo account?
- Saresti così gentile da inoltrarmi le richieste di chiusura del conto che hai inviato al casinò e le risposte del casinò?
- Il mio indirizzo di posta elettronica è tomas@casino.guru
Grazie mille in anticipo.
Distinti saluti,
Tommaso
Dear Tsaka,
Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.
I checked the responsible gambling section of the casino's website and I found this:
If you know from the start that you are going to have some gambling issues, or you simply fear that you are already unable to find a middle ground between how much you want to gamble and how much you actually can, then you may want to choose to exclude yourself from the games of chance in our casino. You can enable this preventive measure by contacting our friendly Support Service via Live Chat. In case you are concerned about someone near and dear to you who may be losing control of the game itself, please contact our friendly Support Service and we will try to resolve everything. It operates 24/7/365 and can be reached via Live Chat.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino and the casino's responses?
- My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
Dear Tsaka,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
I checked the responsible gambling section of the casino's website and I found this:
Εάν γνωρίζετε από την αρχή ότι πρόκειται να έχετε ορισμένα θέματα τζόγου ή απλά φοβάστε ότι δεν είστε ήδη σε θέση να βρείτε μια μέση λύση μεταξύ του πόσο θέλετε να παίξετε και του πόσο πραγματικά μπορείτε, τότε μπορεί να θέλετε να επιλέξετε να αποκλείσετε τον εαυτό σας από τα τυχερά παιχνίδια στο καζίνο μας. Μπορείτε να ενεργοποιήσετε αυτό το προληπτικό μέτρο επικοινωνώντας με την φιλική Υπηρεσία Υποστήριξης μέσω Live Chat. Σε περίπτωση που ανησυχείτε για κάποιον κοντινό και αγαπητό σε εσάς, ο οποίος μπορεί να χάσει τον έλεγχο του εαυτού του παιχνιδιού, παρακαλούμε επικοινωνήστε με την φιλική μας Υπηρεσία Υποστήριξης και θα προσπαθήσουμε να λύσουμε τα πάντα. Λειτουργεί 24/7/365 και μπορείτε να φτάσετε μέσω Live Chat.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino and the casino's responses?
- My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
Modificato da un admin di Casino Guru
Traduzione automatica:![](https://static.casinoguru-it.com/res/202409051357/images/svg/translated-by-google.svg)