Ocean Breeze Casino - Il ritiro del giocatore è stato ritardato di oltre un mese.

I requested a payout on 05/22/21 and the status of my payout has been "In process" since then.

I have already contacted the support several times and always get the same answer

"We apologize for the inconvenience. As we can see in our system, the status of your request is pending. Due to the large number of requests my colleagues have to review and the amount paid out, there may be delays. Unfortunately, I cannot do to speed up the process, I can only send a reminder to our finance department. "

I have also read in other forums that this problem occurs more often and that the casino has a hard time paying out winnings.

I don't know how to act now.

Best regards!

Ich habe am 22.05.21 eine Auszahlung beantragt und der Status meiner Auszahlung steht seitdem auf "In Bearbeitung".

Ich habe schon mehrfach Kontakt mit dem Support aufgenommen und bekomme immer die gleiche Antwort

"Wir entschuldigen uns für die Unannehmlichkeiten. Wie wir in unserem System sehen können, ist der Status Ihrer Anfrage auf Warten. Aufgrund der großen Anzahl von Anfragen, die meine Kollegen überprüfen müssen, und des Auszahlungsbetrags kann es zu Verzögerungen kommen. Leider kann ich nichts tun, um den Prozess zu beschleunigen, ich kann nur eine Erinnerung an unsere Finanzabteilung senden. "

Ich habe auch schon in anderen Foren gelesen das dieses Problem häufiger auftritt und sich das Casino schwer tut Gewinne auszuzahlen.

Ich weiß jetzt nicht wie ich mich verhalten soll.

Liebe Grüße!

Dear PATTEHs,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Thank you for working on my case.

I have decided on the bank transfer (transfer) and unfortunately the payout is still pending. As I said, the status in the casino has been in process since then, although I was told that processing takes 7-21 working days (Monday - Friday)

best regards

PATTEHs

Hallo Petronela,

vielen Dank das Sie meinen Fall bearbeiten.

Ich habe mich für den Bank Transfer (Überweisung) entschieden und die Auszahlung steht leider noch aus. Wie gesagt der Status im Casino steht seitdem auf in bearbeitung obwohl mir gesagt wurde die Bearbeitung dauert 7-21 Werktage (Montag - Freitag)

Liebe Grüße

PATTEHs

Thank you very much, PATTEHs, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello PATTEHs,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello Viliam, I just checked my casino account and noticed that the status of my payout is now "accepted". I hope it doesn't take that long again for the money to go into my account.

I'll get in touch when something changes and thank you in advance for your help.

LG. PatteHs

Hallo Viliam, ich habe soeben auf mein Casinokonto geschaut und festgestellt das der Status meiner Auszahlung jetzt auf "akzeptiert" steht. Ich hoffe das es nicht nochmal so lange dauert bis das Geld auf meinem Konto eingegangen ist.

Ich melde mich wenn sich was ändert und danke dir schon mal für deine Hilfe.

LG. PatteHs

Dear PATTEHs,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.