OXI Casino DE - Il casinò non è riuscito a chiudere il conto del giocatore.

I've already made 10 requests to permanently close the account (permanently).

However, the casino is not complying with the request and I was able to gamble away a lot of money time and time again.

I want the account to be irrevocably deleted.

Ich hab schon 10 anfragen den Account dauerhaft zu schließen (dauerhaft)

Das Casino kommt der Anfrage aber nicht nach und ich konnte immer wieder viel Geld verspielen .

Ich möchte das der Account unwiderruflich verschwindet.

Dear norcoryder012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• When did you request the account closure for the first and the last time?
• What was the reason behind this request?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have requested the closure several times with the request that I can no longer open the account.

This casino is not at all interested in allowing players to restrict their gaming behavior.

Ich habe öfter die Schließung beantragt mit der Bitte , dass ich den Account auch nicht mehr öffnen kann.

Dieses Casino ist überhaupt nicht dran interessiert, dass Spieler ihr Spielverhalten einschränken können .

Thank you for your reply, norcoryder012. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear norcoryder012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.