Paston Casino - Il ritiro del giocatore è stato ritardato.

Good. My problem comes to make the withdrawal. The fact is that it could be a "slow" website, but I'm reading in many places that everyone has the same problem when withdrawing, the same excuses such as:

- verification of a selfie, financial department that never provides a solution, they do not pay on date and in the manner...

The problem is that I honestly begin to doubt that my money will arrive. I never use bonuses to avoid problems, they are 601 clean euros. I have already complained and give the same answers that have been given to dozens of people who have the same problem in recent weeks.

Something that can be done? So far not much time has passed, but in the live chat I have already caught them in a lie. One person says that the financial department works on weekends and another that it doesn't, so it undoubtedly smells weird...

Buenas. Mi problema viene a hacer el retiro. El caso es que podia ser una web "lenta", pero es que estoy leyendo en muchos lugares que todo el mundo tiene el mismo problema a la hora de retirar, las mismas excusas tales como:

- verificación de un selfie, dpto financiero que nunca da solucion, no pagan en fecha y modo...

El problema es que sinceramente empiezo a dudar que mi dinero llegue. No utilizo bonos nunca por evitar problemas, son 601 euros limpios. Ya me he quejado y danas mismas respuestas que le han dado a decenas de personas que tienen el mismo problema en las ultimas semanas.

Algo que se pueda hacer?? De momento no ha pasado mucho tiempo, pero en el chat en vivo ya les he pillado en una mentira. Una persona dice que el dpto financiero trabaja en fin de semana y otra que no, por lo que indudablemente huele raro...

Dear Daviderh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you requested the withdrawal? Have you made any successful withdrawals before? Do I understand correctly that the delay might be caused by incomplete verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning.

I have never requested any withdrawal in Paston. The withdrawal was requested last Thursday, but the problem is not the "small" delay that they carry until Monday, the problem is that they follow the same modus operandi that dozens of cases with the same situation report in different forums and portals. They tell you that everything is verified, and when you want to withdraw they ask you for the famous selfie with your ID in your hand. I understand and see normal that they want to delay payments as much as possible as a strategy or policy that you spend your money to withdraw, but it is that my almost the same as many others, so I assume that either they will not pay me, or Well, it will take 15, 30 or 60 days to verify my selfie, or to give me approval for withdrawals.

Is there anything about updated paston with this same problem? If it is legal, I could put links to places where people make their complaints, and also, updated, for the month of October.

Thanks.

Buenos dias.

Nunca he solciitado ningun retiro en Paston. El retiro se solicita el Jueves pasado, pero es que el problema no es la "pequeña" demora que llevan hasta hoy lunes, el problema es que siguen el mismo modus operandi que relatan decenas de casos con la misma situacion en diferentes foros y portales. Te dicen que esta todo verificado, y cuando quieres retirar te piden el famoso selfie con dni en la mano. Entiendo y veo normal que quieran retrasar los pagos lo maximo posible como estrategia o politica de que gastes tu dinero a retirar, pero es que mi casi es el mismo a muchisimos otros, por lo que asumo que o bien no me van a pagar, o bien van a tardar 15,30 o 60 dias en verificarme el selfie, o en darme aprobacion a los retiros.

Hay algo sobre paston actualizado con este mismo problema? Si es licito, podria poner enlaces de lugares donde la gente hace sus quejas, y ademas, actualizadas, del mes de octubre.

Gracias.

Thank you for your reply, Daviderh. Could you please confirm that you have already provided all the required documents?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Thank you in advance.

Dear Daviderh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.