Pedalada10 Casino - L'account verificato del giocatore è stato bloccato.

The bookmaker blocked my account access and did not return my balance of R$ 1,500.00. My account is 100% verified, and even so the house claims attitudes that do not match my bets.

After two e-mails, the house does not return to me anymore.

At no point did I violate the house rules, my bets were all normal.

A casa de aposta me bloqueou o acesso a conta e não devolve meu saldo de R$ 1.500,00. Minha conta está 100% verificada, e mesmo assim a casa alega atitudes que não condiz com minhas aposta.

Depois de dois e-mail, a casa não me retorna mais.

Em nenhum momento violei as regras da casa, minhas apostas foram todas normais.

Dear brunorpalermo,

Tank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please specify what types of games have you played? Was it slots, live casino games, or sports betting?

Have you made any successful withdrawals from this casino in the past?

Could you please forward any relevant communication between you and the casino to veronika.l@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

I played games in sports betting. I always made single bets, like for example, team X will win.

I never violated the house rules, they are bets like anyone else.

I already made some withdrawals yes, and so far everything was fine. My account is 100% verified.

I will forward some information to the mentioned email.

Fiz jogos em apostas esportivas. Sempre fiz apostas simples, como por exemplo, time X vai vencer.

Nunca violei as regras da casa, são apostas como qualquer pessoa faz.

Já realizei alguns saques sim, e até então estava tudo certo. Minha conta está 100% verificada.

Vou encaminhar algumas informações no e-mail citado.

Thank you for the information. Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope they will be able to help you with your issue. Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected.

I’m truly sorry we couldn’t be of more help.

Thank you for your understanding.

Best regards,

Veronika