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Casino has already paid me one prize without a problem for a bonus of 1200, -CZK. Currently I have a prize of 53000, - CZK. and they already have a problem.A request for selection, I am always denied, according to them for reason:

PSP is not supported.

Rejection reason: "Unfortunately, the payment method you selected is not available for payouts in your region."

I have already been paid for one problem, so why not suddenly?

Casino mi již jednu výhru vyplatilo a to bez problému za bonus ve výši 1200,-Kč.Momentálně tam mám výhru ve výši 53000,- Kč. a s tím už mají problém.Žádost o výběr,je mi pokaždé zamítnuta,podle nich z důvudu.:

PSP není podporováno.

Důvod odmítnutí: "Bohužel, vybraný způsob platby není k dispozici pro výplaty ve vašem regionu."

Přitom mi již jednu bezproblémů vyplatili,tak proč to teď najednou nejde?

Dear Vendula,

Thank you for submitting your complaint and I am sorry for your troubles. I would like to ask you a few questions to fully understand this case. Did you play with a bonus when you won these winnings? If yes, could you please specify which bonus it was? Also, which payment method did you want to use?

Do you agree with Casino Guru contacting the casino about this issue? I hope I will be able to help you as soon as possible. Thank you so much in advance for your reply.

Best regards,

Satrio

Dear Vendula,

Could you please update me on your issue? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject this complaint.

Regards,

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.