QuickWin Casino - Le richieste di prelievo dei giocatori sono state ritardate.

Good evening,

I constantly try to withdraw my account balance from the casino, but each time my request is rejected. Is it possible for QuickWin to intervene in the chat so that I can withdraw my entire balance? I haven't made any withdrawals so far. Every time I get reassured in the live chat that I will receive the withdrawal later, which has not happened yet. I have 9,000 euros in my account and requested 1,600 euros in three withdrawals, but unfortunately, I haven't received a single cent. Please help me. When I asked if I needed to verify something, such as with an ID or passport, I was told that it wasn't necessary. I've already asked in the live chat ten times, but each time I only received the same responses, which seemed like pre-written texts. I'm at my wits' end. Unfortunately, I read all these complaints too late.

Guten Abend,

ich versuche ständig, mein Kontoguthaben vom Casino abzuheben, doch jedes Mal wird meine Anfrage zurückgewiesen. Ist es möglich, dass QuickWin in den Chat eingreift, damit ich mein gesamtes Guthaben abheben kann? Ich habe bisher noch keine Auszahlung vorgenommen. Jedes Mal werde ich im Live-Chat vertröstet, dass ich die Auszahlung später erhalten werde, was bisher nicht eingetreten ist. Ich habe 9.000 Euro auf meinem Konto und 1.600 Euro in drei Auszahlungen beantragt, aber leider noch keinen Cent erhalten. Bitte helfen Sie mir. Auf meine Frage, ob ich etwas verifizieren soll, zum Beispiel mit Ausweis oder Reisepass, wurde mir gesagt, dass dies nicht notwendig sei. Ich habe im Live-Chat bereits zehnmal nachgefragt, aber jedes Mal habe ich nur die gleichen Antworten erhalten, die wie vorgefertigte Texte wirkten. Ich bin nervlich am Ende. Leider habe ich diese ganzen Beschwerden hier zu spät gelesen.

Hello BS100,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is not yet verified as far as I know my winnings are accumulated with real money and I have not used any bonus

Yesterday I asked about my payout and when it would happen, but I was just told the whole time, as always, that the finance department still needs some time.

Mein Konto ist noch nicht verifiziert soweit ich weiß meine Gewinne sind mit echten Geld angesammelt habe nichts an Bonus verwendet

gestern es ging um meine Auszahlung wann diese passieren wird aber es wurde mir nur die ganze Zeit wie immer gesagt das die finanzabteilung noch etwas Zeit braucht.

Hello BS100,

Either way, withdrawals may take up to 14 days so I would recommend to wait for now. In case it would get rejected, I would advise to verify your account as soon as possible.

Please let us know in case of any update.

Hello, if my account is rejected I will then receive an email saying that I have to verify my account because at the moment it is not possible to verify.

Hallo wenn mein Konto abgelehnt wird bekomme ich dann eine email das ich mein Konto verifizieren muss weil jetzt zur Zeit geht es ja nicht zu verifizieren.

Dear BS100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't need any more help, unfortunately I lost the money

Ich brauche keine Hilfe mehr habe das Geld leider verspielt

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.