Mentre utilizzo il casinò da 3 mesi e non ho mai avuto problemi seri con i prelievi, recentemente ho vinto una grossa somma di oltre € 10.000 e il casinò non approva il mio prelievo, da lunedì mattina ho effettuato una richiesta di prelievo. Oggi è giovedì mattina e lo stato è ancora in sospeso. Mi danno le stesse risposte autoironiche. Ogni giorno scrivo al team di supporto, alla chat online, al team reclami e tutti dicono che il team finanziario ha bisogno di tempo per approvare la richiesta. Vogliono solo ritardare il processo per paura che io giochi i soldi! L'ho avuto prima. Ma non di nuovo! Semplicemente inaccettabile, stai molto attento a chi gioca lì
While I have been using the casino for 3 months and have never had any serious problem with withdrawals, recently I won a large sum of over €10K and the casino does not approve my withdrawal, since Monday morning I have made a withdrawal request. Today is Thursday morning and the status is still pending. They give me the same self-deprecating answers. Every day I write to support team, online chat, complaint team and they all say that the financial team needs time to approve the request. They just want to delay the process lest I gamble away the money! I've had it before. But not again! Just unacceptable, be very careful who play there
Ενώ χρησιμοποιώ το καζίνο εδώ και 3 μήνες και ποτε δεν είχα κάποιο σοβαρό πρόβλημα με τις αναλήψεις, πρόσφατα κέρδισα ένα μεγάλο ποσό πάνω από 10Κ € και το καζίνο δεν μου εγκρίνει την ανάληψη μου , από τη Δευτέρα το πρωί έχω κάνει withdrawal request. Σήμερα είναι Πέμπτη πρωί και ακόμα το status εκκρεμεί. Μου δίνουν τις ίδιες αυτοατοποιημένες απαντήσεις. Κάθε μέρα τους γράφω σε support team , online chat, complaint team και όλοι λένε ότι το financial team θέλει χρόνο να εγκρίνει το αίτημα. Θέλουν απλά να καθυστερησουν τη διαδικασία μήπως παίξω τα χρήματα! Το χω πάθει στο παρελθόν. Όχι ξανα όμως! Απλά απαράδεκτοι, να είστε πολύ προσεκτικοί όσοι παίζετε εκεί
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