BetFlip Casino - Il ritiro del giocatore è ritardato a causa di problemi di verifica.

I've tried to withdraw my money like 20 times in a week, and they tell me that I have to have the account verified before withdrawing, when I've already sent them the documents by mail and they haven't responded to me after more than 72 hours as they told me, apart from that you can't even upload the documents on the page, and also when you talk to them they tell you that you have to wait, I know it's a fraud but I would like to recover at least the money I entered on that page, thank you.

He intentado retirar mi dinero como unas 20 veces en una semana, y me dicen que tengo que tener la cuenta verificada antes de retirar, cuando yo ya les he enviado los documentos por correo y no me responden después de haber pasado más de 72 horas como ellos me dijeron, aparte de eso no puedes ni subir tampoco los documentos en la página, y también cuando hablas con ellos te dicen que tienes que esperar, sé que es un fraude pero me gustaría recuperar al menos el dinero que ingrese en esa página, gracias.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request, the screenshot of verification status of your account, and the communication exchanged between you and support to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

The problem is that they won't let me verify myself, because they tell me to send them the verification documents to an email that is their support, and they don't answer me and from the page they don't let me upload the documents either, so I can't do anything, and my money is still there, and now they've canceled the withdrawal option too, that is, I would like to sue them so they give me my money back, because now it's 850 euros. Thank you.

El problema está que no me dejan verificarme, por que me dicen, que les envíe los documentos de verificación a un correo que es un soporte, de ellos, y no me contestan y desde la página no me dejan tampoco subir los documentos, con lo cual no puedo hacer nada, y aún sigue ahí mi dinero, y ahora me han cancelado la opción de retirar también, es decir me gustaría demandarlos para que me diesen mi dinero, por que ahora son 850 euros. Gracias

Thanks for the explanation.

Could you please forward the communication exchanged between you and support to [email protected]?

Dear edgaroto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru