Bets24 Casino - Il giocatore ha riscontrato problemi di verifica ritardata dell'account.

Hi, deposited 50 euros and got a 100% bonus, managed to trade and now the balance is about 733 euros! Tried to verify the account and some documents went through like ID document (passport) and bank card but selfie with passport, address verification is impossible to get verified!

They refuse to accept tax authority documents or electricity certificates even though the address is clearly visible!

The chat refers to email communication but they haven't answered my 6 questions at all in the last few days!

Regards:Boris O.

Hej, satt in 50 euro och fick bonus 100% , lyckades omsätta och nu är saldo ca 733 euro ! Försökte verifiera konto och vissa dokument gick igenom som id dokument(pass) och bankkort men selfie med pass, adress verifiering är omöjligt att få verifierad!

Dom vägrar aceptera skattemyndighets dokument eller el certifikat fast adressen syns ordentligt!

Chatten hänvisar till e-mail komunikation men dom svarar inte alls på mina 6 stycken frågor senste dagar!

Mvh:Boris O.

Dear BorisO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Hi Dominica,

I sent all the documents already on Friday, April 4th and as I said they only approved bank cards and passports but refused to approve the rest of the documents: proof of address and selfie with ID document (passport)

Have sent several emails to: and asked what was wrong but not a single answer has arrived in my email box!

Contacted chat who said I would get an e-mail response within 24 hours which is not true at all. After that the chat help also disappeared and now I have no contact with the casino, several times I wanted to withdraw money but after only a few hours the money is back in the account! No explanation at all why!

Casino Tom sent me an email earlier congratulating me as a new customer and offering me 20 free spins if I leave a positive review on Trustpilot! I did - on the contrary, left a super negative review or the one that is true!

I am completely convinced that the entire casino is built on a fraudulent attitude, to say the least, or more precisely, a criminal attitude, because all communication is cut off immediately after you want to withdraw money!

You can try and contact them but I'm afraid the money is gone and that I'm just one of the many people they managed to scam!

I hope that as a fair and honest company you will look into it deeply and you have seen my screenshots with money left over and Bets24 will get a lot of penalty points which will result in a 0.0 rating!

Thank you, Boris!

Hej Dominika,

alla dokument skickade jag redan på fredag 04.april och som sagt dom godkände bara bankkort och pass men vägrade godkänna resten av dokument: adressbevis och selfie med ID dokument (pass)

Har skickat flera e-mail till : [email protected] och frågade vad var för fel men inte en enda svar har kommit i min e-post låda!

Kontaktade chatte som sa att jag ska få e-mail svar inom 24 timmar som inte stämmer alls. Efter det försvann också chatt hjälp och nu har jag ingen kontakt med casino, flera gången ville jag ta ut pengar men efter bara några timmar pengar är tillbaka på konto! Ingen alls förklarning varför!

Casino t.o.m. skickade en e-mail tidigare som gratulerar mig som ny kund och lockas med 20 gratis freespin om jag lämnar en positivt recension på Trustpilot! Jag gjorde - tvärtom, lämnade en super negativt recension eller den som är sant!

Jag är helt övertygat om att hela casino är uppbyggd på en minst sagt bedrägeri inställning eller närmare sagt kriminell inställning eftersom allt kommunikation bryts av direkt efter att man vill ta ut pengar!

Ni kan försöka och kontakta dom men jag är rädd att pengar är borta och att jag är bara en av det många som dom lyckades lura ordentligt!

Jag hoppas att ni som ett rättvist och ärligt företag ska djupt kolla på det och ni har sett mina skärmdump med pengar som är kvar och Bets24 ska få massa straff poäng som ska resultera till 0,0 betyg!

Tack, Boris !

Dear BorisO, could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Hi Domijika,

Unfortunately, I have read a lot online about this casino and can only say that they abuse account verification 100%.

They all require certificates in English which is difficult to get from Sweden but I did this too and they are not approved! I get an email response once in 10 days and now there is no point in arguing anymore!

They have even confiscated most of my money with the explanation that I played games that are not included in the bonus before I wagered! Today's casino should immediately block such games and not allow prohibited games to be played!

I gambled away the rest of the money because all my attempts to verify my account were rejected!

We end this boring story and let me write a review about Bets24 and their criminal act!

Boris O.

Hej Domijika,

tyvärr jag har läst en del på nätet om detta casino och kan bara säga att dom missbrukar verifiering av konto till 100 %.

Dom kräver alla intyg på engelska som är svårt från Sverige att fixa men ändå gjorde jag detta också och dom är inte godkänt! E mail svar får jag en gång på 10 dagar och nu är ingen idé att bråka mer!

Dom har t.o.m. konfiskerat flesta pengar av mig med förklarning att jag spelade spel som inte ingår i bonus innan jag omsatt! Dagens casino ska blockera direkt såna spel och inte tillåta att förbjudna spel ska spelas!

Resten av pengar spelade jag bort eftersom alla mina försöka att verifiera konto avvisades!

Vi avslutar detta tråkiga historia och låt mig skriva en recension om Bets24 och deras kriminella handling!

Boris O.

Dear BorisO, I have not received any emails from you.

What email do you want? I said that the game on BETS 24 is a closed chapter, was thoroughly cheated, they have taken most of my money and now I don't want to argue with them anymore because it is impossible to get money from this casino! They want all documents in English which is difficult to have from Sweden, yet when I sent one they were rejected!

Close case!

Boris

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.