Play666 Casino - L'account del giocatore è stato chiuso perché etichettato come "Cacciatore di bonus".

I have been win RM3.2k with their welcome bonus, fulfilled all wager required, during withdraw, they freeze my account and need 72 hours to review, did request for relevant document for verification, I did send all document required. after that they send me below message

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We have mastered all the information and evidence of your group. You have been categorized as "Bonus Hunter"!

The company found out that your account has been detected doing fraud/unusual activity which violate our company's policy. We have listed your account as "Bonus Hunter". According to our terms and conditions, we will take action by freezing your account (All winnings, promotion and account balances will be counted voided and frozen permanently).

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear margus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• What specific documents did you submit for verification?
• When did you create your account and when it was exactly closed please?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Petra,

Refer below for your query

1. Mainly playing slot only
2. Request a copy of identity card & a photo that i'm holding the identity card
3. Account created on 8/9th of november, account been closed on night of 9th of november.

TBH, i dont think they will take respond to you but i just hope that at least I can get them low rating on few casino review website at least no more victim like me.

Thank you for your reply. Have you received any further communication from the casino after their last email?

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Dear margus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru