TikiTaka Casino - I giocatori devono far fronte a ritardi nei prelievi e ad errori nelle scommesse.

The withdrawals I've made have been pending for 4 consecutive days. When I ask in the chat, the responses are always the same: "It's in the queue."

Another even more serious issue occurred with a sports bet I placed.

I bet on an event, and the bet resulted in an error. I placed the bet again, and it was processed, showing only one open bet. Even when it was closed, only that bet was closed. However, the betting amount of €342 was deducted twice. I contacted chat support, and no one resolved the situation. They said they would respond via email. Until now, I haven't received a single email about the matter.

Os levantamentos que realizei estão pendentes há 4 dias consecutivos. Quando questiono no chat as respostas são sempre as mesmas. "Está em fila de espera".

Outra situação ainda mais grave foi com uma aposta desportiva que realizei.

Apostei num evento e a aposta deu erro. Voltei a apostar e a aposta entrou, apenas apareceu uma aposta em aberto. Mesmo quando foi encerrada apenas essa aposta foi encerrada. No entanto o valor da aposta 342€ foi retirado duas vezes. Entrei em contacto com o chat e ninguém resolveu a situação. Disseram que iam responder por email. Até agora nem um email sobre o assunto.

Dear diogobatista51,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

The most serious problem is the wrongly charged bet. Yesterday I placed a bet worth €342. The balance was €842. I placed a bet of €342 and it gave a "general error", I placed the bet again and the amount was withdrawn twice, i.e. €684.

O problema mais grave até é a aposta cobrada indevidamente. Ontem realizei uma aposta no valor de 342€. O saldo era de 842€. Realizei uma aposta de 342€ e deu "erro geral", voltei a realizar a aposta e o valor foi retirado duas vezes, ou seja 684€.

Dear diogobatista51,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.