TikiTaka Casino - Il saldo del conto del giocatore si è ridotto inaspettatamente.

Good evening, a few days ago I entrusted tikitaka, I played several times, and it took away all the deposits I made, totaling around €150. Once, I sent a message to the chat asking if there were any offers for my account and you responded that the welcome bonus for the first deposit was still available. Yesterday, I deposited €20 and asked via live chat for the first deposit offer to be given to me. I started wagering after you credited me with the first deposit bonus that I requested. When I wagered the amount you required and was up to €600, my account was left with €100 without any notification or explanation, leaving me unaware of the reason. So, it comes down to this: I asked the chat for the first deposit offer.

Below I include pictures of the following:

Which bonus was credited to me?

16:30 welcome bonus

How much money did I have one spin before the wagering was completed?

17:59:43 (it was €580.9)

17:59:45 the account has €100

Also, I am attaching the terms of the first deposit offer

Καλησπέρα πριν κάποιες μέρες εμπιστεύτηκα την tikitaka έπαιξα κάποιες φορές και μου έφαγε όσες κατάθεσης έκανα γύρω στα 150€ συνολικά , μια φορά έστειλα μήνυμα στο chat αν υπάρχει κάποια προσφορά για τον λογαριασμό μου και μου απαντήσατε πως υπάρχει ακόμη η προσφορά πρώτης κατάθεσης welcome bonus χθες έβαλα 20€ και ζήτησα από το λαιβ τσατ να μου δωθεί η προσφορά πρώτης κατάθεσης ξεκίνησα να τζιραρω αφού με πιστώσατε το μπόνους τις προσφοράς πρώτης κατάθεσης που ζήτησα και όταν τζιραρα τα χρήματα που ζητήσατε ενώ ήμουν στα 600€ μου αφήσαν στον λογαριασμό 100€ χωρίς καμία ενημέρωση χωρίς να γνωρίζω τον λόγο οπότε έχουμε και λέμε εγώ ζήτησα από το τσατ την προσφορά πρώτης κατάθεσης

κατω παραθέτω με φωτογραφίες τα :

ποιο μπόνους μου πιστώθηκε ;

16:30 welcome bonus

Πόσα χρήματα είχα ένα σπιν πριν να τελειώσει το τζιράρισμα

17:59:43 (ήταν 580,9)

17:59:45 στον λογαριασμό υπάρχουν 100€

επίσης βάζω τους όρους της προσφοράς πρώτης κατάθεσης

Dear xriskok8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and asked for an explanation?
• Did the casino support cite any rules being applied to your winnings from the bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

thanks for the reply

you by sending my chat with their support team to your email

ευχαριστώ για την απανατηση

σας από στέλνω την συνομιλία μου με την ομάδα υποστήριξης τους στο email σας

Thanks for your emails, please let me ask another question.

Could you please clarify the timestamp?

17:59:43 (it was €580.9)

17:59:45 the account has €100

Was it the same days as you accepted and played the welcome bonus?

Dear xriskok8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After a long time they gave me the money back the €490 but with the condition that I would have to cash it out x1 first withdraw all the games that gave zero refunds smr results lose the money first the new cashing requirements they set illegally

Μετά από πολύ καιρό μου έδωσαν τα χρήματα πίσω τα 490€ αλλά με την προϋπόθεση ότι θα έπρεπε να τα τζιράρισμα x1 πρώτου προχωρήσω σε ανάληψη όλα τα παιχνίδια που έδωσαν μηδενικές επιστροφές σμρ αποτελέσματα να χάσω τα χρήματα πρώτου συμπληρωθούν οι νέες απαιτήσεις τζιραρισματος που έθεσαν παρανομα

So they admitted their mistake they gave me my money after 1 month close and put new redemption requirements

Δηλαδή παραδέχθηκαν το λάθος τους μου έδωσαν τα χρήματα μου μετά από 1 μήνα κοντά και έβαλαν νέες απαιτήσεις τζιραρισματος

Thanks for the update. If you agree to the requirements to wager the newly credited balance, at this point we can't offer any further recourse.

Did I understand the situation correctly? Have you played down your winnings?

Please send me the communication in which the casino sets the conditions for the amount of 490€ credited to your balance to be wagered again.

My email is tomas@casino.guru

I wasn't informed about this just when I went to withdraw I was never able to so I played them and they were lost

Δεν ενημερώθηκα για αυτό απλώς όταν πήγα να κάνω ανάληψη δεν μπόρεσα ποτέ με αποτέλεσμα να τα παίξω και να χαθούν

Dear xriskok8,

I wish I could be of more help.

With the winnings lost, we couldn't argue against the casino to lift the additional wagering requirement. Without further information, we are forced to close your complaint due to funds being played down. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

For future reference when you are unable to withdraw your funds, be sure to contact support, and if you believe you are not treated fairly contact us before it is too late.

Even though we couldn't help you on this occasion, please don't hesitate to contact us if you run into issues with any online casino in the future.