Trickz Casino - Le vincite del giocatore sono state confiscate.

Hi there. I'm almost in a panic. I play at trickz casino. Very lucky. Makes DKK 300 for approximately 3500 euros on dork Unit. Suddenly there are 2 euros in the account. Grabs chat and gets crazy treatment. They have taken my money because I have played for more than 3 euros in stake. (I had just gone from 3 euros to 4 euros. ) 3 taps later, as I said, 2 euros were on my account. She makes all sorts of excuses. I have never received such cynical treatment in my life on any other casino site. I then go in and read the rules, then find out that the max bet is 5 euros. Contact the same person in the chat. Now the tone is different. Now she will send it in to ( don't know who ) and they will investigate it.

the worst thing is that I have won all the money for under 3 euro bet. If I hadn't read the rules, they would have just taken all my money without bothering to help. I really really really hope you will help me. This is so ugly and scam like.. I have taken a lot of screenshot of the conversation. Hope you can help me

etc. Jonas Madsen

hejsa. Jeg er nærmest i panik. Jeg spiller på trickz casino. Er mega heldig. Laver 300 kr om cirka 3500 euro på dork Unit. Pludselig så står der 2 euro på konto. Tager fat i chat og får en vanvittig behandling. De har taget mine penge fordi jeg har spillet for over 3 euro i indsats. (Jeg var lige gået fra 3 euro til 4 euro. ) 3 tryk efter så stod der som sagt 2 euro på min konto. Hun kommer med alle mulige undskyldninger. Har aldrig fået en så kynisk behandling i mit liv på nogen andre casino sider. Jeg går derefter ind og læser reglerne, og finder derefter ud af at max Bet er 5 euro. Kontakter samme person i chatten. Nu er tonen en anden. Nu vil hun sende det ind til ( ved ikke hvem ) og de vil undersøge det.

det værste er at jeg har vundet alle pengene for under 3 euro indsats. Havde jeg ikke læst reglerne havde de bare taget alle mine penge uden og gide hjælpe. Jeg håber virkelig virkelig virkelig i vil hjælpe mig. Det her er så grimt og svindler agtigt.. jeg har taget en masse screenshot af samtalen. Håber i kan hjælpe mig

mvh Jonas madsen

Hello Jonmads,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tricjz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do I understand it correctly that you've been playing with a bonus? Did you bet over the maximum allowed limit and if yes, how many times? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick. I played about 25 taps with bet 4 euros. After setting it up from 3 euros. I won't win anything. And boom, there is 2.60 euros on my account. .

contacts the chat and is told that they have taken my money in what I had played with stake 4 euros (max 25 taps). So I bet 25* 4 euros. 100 euros (Max) and lost 3-4000 euros because they think I was not allowed to bet more than 3 euros. INSANE. Who would do that??

I am told that it is my own fault and it must be the same for everyone, so I had better read the rules one more time. Completely indifferent and misunderstanding of the situation.

I then find out that the max Bet is 5 euros. Contact the chat again and now they want to look into the matter

made a screen shot of the conversation.

No, it was the first deposit. Created a user and deposited money 2 hours before.

Hej Nick. Jeg spillede omkring 25 tryk med indsats 4 euro. Efter at have sat det op fra 3 euro. Jeg vinder ikke noget. Og bum så står der 2.60 euro på min konto. .

kontakter chatten og får at vide at de har taget mine penge i det jeg havde spillet med indsats 4 euro (max 25 tryk) . Så jeg satsede 25* 4 euro. 100 euro (Max) og tabte 3-4000 euro fordi de mener jeg ikke måtte satse mere end 3 euro. SINDSYGT. Hvem ville gøre det ??

jeg Får at vide at det er min egen skyld og det skal være ens for alle så at jeg nok hellere måtte læse reglerne en gang mere. Fuldstændig ligeglad og uforstående over for situationen.

jeg finder derefter ud af at max Bet er 5 euro. Kontakter chatten igen og nu vil de gerne kigge på sagen

lavede et screen shot af samtalen.

Nej det var første indbetaling. Lavede en bruger og satte penge ind 2 timer for inden.

Hello Jonmads,

Can you please forward the evidence and all the conversation between you and the casino to nikolas.b@casino.guru?

Dear Jonmads,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.