Verde Casino - Il ritiro del giocatore è stato nuovamente posticipato.

Hello,!!! Dear Guru Team!! Once again, (my) winnings of 900 are not being paid out!! Recently, they didn't want to pay out my winnings of 4000 Euros, even though I had submitted all the documents!! Thanks to your help, the amount of 4000 Euros was paid out!! For that, I am very grateful!! Now I have the same problem again with the payout, even though I have already sent all my documents and data!! It's about 900 Euros that are not being paid out!! Could you help me once more with this?? I am terribly sorry to bother you again!! 🙁. Best regards, Roland

Servus ,!!! Sehr geehrtes Guru Team !! Wieder Mal wird (m)ein Gewinn von 900 nicht ausgezahlt!! Letztens haben die mir ein Gewinn von 4000 Euro nicht auszahlen wollen , obwohl ich alle Dokumente eingereicht hatte!! Dank ihrer Hilfe würde der Betrag von 4000 Euro ausbezahlt!! Da bedanke ich mich sehr herzlich!! Nun habe ich wieder das Problem der nicht Auszahlung , obwohl schon vorab als meine Dokumenten. Und Daten geschickt wurden!! Es geht sich um 900 Euro diese die nicht ausgezahlt werden!! Könnten sie mir nochmals dabei helfen?? Es tut mir schrecklich leid sie wieder anzuschreiben!! 🙁. Viel liebe grüße roland

Hello hausratte1971,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Since when exactly is your withdrawal pending?

Looking forward to your answer.

Regards,

Nick

On September 26, 2024 I tried to withdraw but it was rejected!! I still have the documents from my previous win, so I didn't send any more documents!! LG Roland

Am 26.9 2024 habe ich probiert mit der Auszahlung die abgelehnt wurde !! Die Dokumenten habe die verde noch vom vorigen Gewinn , drum habe keine Dokumente mehr gesendet !! LG Roland

Dear hausratte1971,

I hope you're well.

Could you please clarify if the casino provided a specific reason for rejecting your payment? Additionally, was your balance accumulated through real money or bonus funds?

If you attempted another withdrawal and it was rejected again, I would recommend trying a different payout method.

I look forward to hearing from you.

Kind regards,

Nick

Hello all

According to our records, the transaction was approved by the casino at 28.09.2024 10:01:07 (UTC)

And is now being processed by the PSP. We do not observe any violations of T&Cs.

Kind regards

Hello!! The amount is still being processed!! They couldn't tell me for sure why the amount can't or won't be transferred!! There were no bonus games!! My feeling is that the amount will not be transferred to my account again!! FG Roland

Servus!! Der Betrag ist noch in Bearbeitung !! Die haben mir nicht sicher sagen können , warum der Betrag nicht überwiesen werden kann oder möchten,!! Es sind keine Bonusspiele gewesen !! Mein gefühl ist , dass der Betrag wieder nicht auf meinem Konto überwiesen wird !! FG Roland

Hello all

According to our records, the player received their winnings at 02.10.2024 06:09:05 (UTC)

Dear hausratte1971, can you kindly confirm the money arrived?

Kind regards

Thank you very much again for helping me again!! I would have been powerless again!! Verde has approved the payment again!! Thank you very much again

Vielen lieben Dank nochmals , dass sie mir wieder geholfen haben!! Ich wäre wieder machtlos gewesen!! Die Auszahlung hat verde wieder genehmigt !! Vielen lieben Dank nochmals

Dear hausratte1971, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru