Vive Mon Casino - Il ritiro del giocatore è stato ritardato di quasi cinque mesi.

Hello

On 12/08/2020 long live my casino have validated my winnings of 4000 euros and still have not made my transfer, after many reminders they always pretend something is either a technical problem of their payment provider or an update, they me say that my transfer is off to a good start but nothing happens, it's really making fun of people, I wanted to make this situation public so that other players do not get fooled, they offer very attractive bonuses take our money but as soon as possible that there is gain they do not pay it is theft of the dishonesty scam, I hope that they will not get out of it like that, despite that I persist in claiming my gain and I hope that they will read my email and will end up paying me, while waiting for players, be careful do not play on this site whose name I recall "VIVE MON CASINO"

Bonjour

Le 8/12/2020 vive mon casino ont validé mes gains de 4000 euros et n ont toujours pas effectué mon virement, après maintes relances ils pretextent toujours quelque chose soit un problème technique de leur fournisseur de paiement soit une mise à jour, ils me disent que mon virement est bien parti mais rien n'arrive, c est vraiment se moquer des gens, je tenais à rendre public cette situation afin que d autres joueurs ne se fassent pas avoir, ils proposent des bonus très alléchants prennent notre argent mais dès qu'il y a du gain ils ne paient pas c'est du vol de l'arnaque de la malhonneteté, j'espère qu ils ne s'en sortiront pas comme ça, malgré ça je persiste à réclamer mon gain et j'espère qu'ils liront mon mail et finiront par me payer, en attendant joueurs soyez prudents ne jouez pas sur ce site dont je rappelle le nom "VIVE MON CASINO"

Dear Lydia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello

I actually had a confirmation of my 4000th earnings by chat on their site and that the transfer was made on December 8, 2020 at 2:42 p.m., that it would be a problem coming from their payment provider.

Hope you will get a good result.

Thank you for your intervention.

cordially

Lydia ***

Bonjour

J'ai effectivement eu une confirmation de mes gains de 4000e par chat sur leur site et que le virement a été fait le 8 décembre 2020 à 14h42, que ce serait un problème venant de leur fournisseur de paiement.

J'espère que vous obtiendrez un bon résultat.

Je vous remercie pour votre intervention.

Cordialement

Lydia ***

Hello again, I come back to you, after checking my bank account, I received the transfer today, this afternoon.

I wanted to thank you for the interest you have shown in my situation,

I hope I will not have this concern in the future.

cordially

All my wishes for the new year 2021

Lydia ***

Rebonjour je reviens vers vous, après vérification de mon compte bancaire, j ai reçu le virement aujourd'hui, cet après-midi.

Je tenais à vous remercier de l'interet que vous avez porté à ma situation,

J espère que je n aurais plus ce soucis dans l'avenir.

Cordialement

Tous mes voeux pour la nouvelle année 2021

Lydia ***

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Lydia, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wish you all the best for the new year 2021 😊

Best regards,

Petronela

Casino.Guru