Vulkan Vegas Casino - Giocatore frustrato dal ritardo nel ritiro.

Hello

I don't understand why one should have to wait 30 days for a withdrawal. (Business days up to 75000)

When I deposit, it takes 10 seconds and the money is gone from my bank account.

And here, the casinos are hoping that customers will lose their money again.

Hallo

Verstehe nicht wieso man 30 Tage für eine Auszahlung warten soll. (Werktage bis 75000)

Wen ich einzahle dauert es 10 Sekunden geld weg von Bankkonto.

Und hier hoffen die casinos das die Kunden ihr Geld wieder verlieren.

Hello gianlucavaccaro9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is the payment pendig? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I am verified

That's 90 working days that I would have to wait for my payouts, you can't be serious.

Ja ich bin verifiziert

Das sind 90 werktage wo ich auf meine Auszahlungen warten müsste, das kann doch nicht denen ihr ernst sein.

Hello gianlucavaccaro9,

Can you please respond to all my previous question?

Dear gianlucavaccaro9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.