Vulkan Vegas Casino - L'account del giocatore è stato bloccato.

1. I noticed that my birthday is off by one day when I registered.

I immediately contacted the chat and was told that I could correct it.

2. I made a profit of $400 from the bonus.

3. I asked the chat about the conditions for withdrawing profits, submitted my identity verification documents, and made a minimum deposit.

4. Blocked and no longer accessible. When I chatted, I was told that the registered date of birth and the date of birth on the identity verification document were different.

I told him that I applied for a change on the day I registered. I was asked to chat again the next day because they would unblock me as soon as possible.

5. When I chatted the next day, I was told that it was still being processed and that I had to wait a few business days. I was told that the real money balance has no expiration date, and that the correction of the date of birth and the authentication of the identity verification documents are proceeding at the same time.

6.If you chat after 2 days, you have violated the terms of service to register accurate information (date of birth). The balance of $400 must be reduced to 0 to unblock. They said.

If you complain that you made a request to correct your date of birth first, your date of birth will be corrected after the block is removed. Balance must be 0 to unlock. They said.

No matter how many times I explain the process, they only say the same thing and don't want me to withdraw money.

1.登録した日に誕生日が1日ずれていることに気づきました。

すぐチャットに連絡して、訂正処理をしていただけるとのお話をされました。

2.ボーナスにて400ドル利益が出ました。

3.チャットに利益を引き出すための条件を聞き、本人確認書類の提出と最低金額の入金をしました。

4.ブロックされてアクセスできなくなりました。チャットをすると、登録された生年月日と本人確認書類の生年月日が違うからと言われました。

登録した日に変更申請をした旨を話しました。早急にブロック解除をするから、次の日またチャットをするように言われました。

5.次の日チャットをすると、まだ処理中なので数営業日待ってくれと言われました。リアルマネー残高は有効期限はないし、生年月日の訂正と本人確認書類の認証も同時に進めてると言われました。

6.2日後にチャットをすると、貴方は正確な情報（生年月日）を登録するという利用規約に違反した。ブロック解除のためには残高400ドルを0にする必要がある。と言われました。

生年月日の訂正依頼を最初にしていたと訴えると、生年月日はブロック解除の後に訂正する。解除のためには残高を0にする必要がある。と言われました。

何度経緯を説明しても同じことしか言わず、お金を引き出させたくないようです。

Hello s2mikimikis2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you register into the casino? Did you claim any bonuses there? Since when exactly is your account blocked? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello s2mikimikis2

Sorry you've faced issues. Can you please specify your valid birthday date?

Thank you in advance!

Regards

Hello Nick.

The date I registered is blocked from the site so I can't check it accurately. Probably late March or early April.

I claimed a no deposit bonus.

It was blocked on April 5th and I have been emailing the casino today.

It is said that the block will be canceled and the date of birth will be corrected, but there is no talk about the balance becoming 0.

Balkanbekas person in charge

The exact date of birth is May 8, 1990 as I have told you many times.

I can't set anything myself because it's blocked.

Nickさん、こんにちは。

登録した日にちはサイトからブロックされているため正確に調べることができません。恐らく3月末か4月の初めです。

入金不要ボーナスを請求しました。

ブロックされたのは4月5日で、カジノとは本日もメールでやり取りしています。

ブロック解除と生年月日の訂正処理はするとのことですが、残高が0になる件については話がありません。

バルカンベカス担当者様

正確な誕生日は何度もお伝えしている通り1990年5月8日です。

ブロックされているため自分では何も設定できません。

Dear Vulkan Vegas Casino,

When can the player expect his account to be open with the correct date? Did the player contact you before accumulating any kind of money in the casino? Did he deposit or was it a no deposit bonus?

Hello all,

We've corrected the DOB.

The player may request the withdrawal.

Regards

I interacted with support and it was unblocked yesterday. Considering the situation, I was able to leave the balance as it was.

I will change the evaluation once the withdrawal is completed successfully.

サポートとやり取りし、昨日ブロック解除されました。状況を考慮し、残高もそのまま残していただけました。

出金が無事に完了したら評価を変更させて頂こうと思います。

Hello s2mikimikis2,

Please let us know once the money arrives so we can move forward accordingly.

Withdrawal completed!

I received a quick response.

thank you very much!

先程出金完了いたしました！

素早い対応をいただきました。

ありがとうございました！

Thank you s2mikimikis2 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick