Wild Pharao Casino - Il ritiro del giocatore è stato ritardato.

Good day everybody,

I would like to pay out an amount of 501 euros since 2/6/22. I have fully verified my account (it says so when I log in).

After 14 days and a number of questions that came to nothing, I canceled and entered the payment again. I thought maybe things would move forward then.

Unfortunately, no. I didn't get a single reply to my emails to payments@wildpharao.com or info@wildpharao. Not even an information nothing.

The live chat constantly refers me to payments@wildpharao.com. But even if I tell the chat that no one answers me, it is simply closed.

I ask for support.

Guten Tag zusammen,

ich möchte seit 06.02.22 einen Betrag von 501 Euro auszahlen. Mein Konto habe ich vollständig verifiziert (steht so auch beim Log in).

Nach 14 Tagen und etlichen Rückfragen die ins Leere liefen, stornierte ich und gab die Auszahlung nochmal ein. Ich dachte vielleicht geht es dann voran.

Leider nein. Auf meine Emails an payments@wildpharao.com oder info@wildpharao habe ich keine einzige Antwort bekommen. Nicht einmal eine Information nichts.

Der livechat verweist mich ständig an payments@wildpharao.com. Aber auch wenn ich dem Chat mitteile dass mir niemand antwortet wird dieser einfach geschlossen.

Ich bitte um Unterstützung.

Dear lilmiss262,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The first payment should be made by 06.06.02.22. The status remained unchanged. I didn't get any replies via email or chat. 14 days long.

Then I canceled and re-entered the payout with the same details. Same problem again - today is day 12. I don't get the money and no response to emails to payments@wildpharao.com and the live chats just shut down.

I don't even get a reason for delaying anything. I will not be spoken to.

Theoretically I've been waiting since 2/6/22 and no response since 2/6/22 as well.

Die erste Auszahlung sollte per 06.06.02.22 erfolgen. Der Status blieb unverändert. Ich bekam weder Antworten per Mail noch im Chat. 14 Tage lang.

Dann stornierte ich und gab die Auszahlung mit gleichen Daten neu ein. Wieder das gleiche Problem- heute ist Tag 12. Ich bekomme das Geld nicht und keine Antwort auf Emails an payments@wildpharao.com und die LiveChats werden einfach beendet.

Ich bekomme nicht mal einen Grund für die Verzögerung nichts. Es wird nicht mit mir gesprochen.

Theoretisch warte ich seit 06.02.22 und keine Antwort auch seit 06.02.22.

Thank you very much, lilmiss262, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello lilmiss262,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks very much. I would also like to know what the problem is and why I have not been answered for 1 month.

Thanks Viliam🙂

Vielen Dank. Was das Problem ist wüsste ich auch gern und warum man mir dies nicht beantwortet seit 1 Monat.

Danke Viliam🙂

The status is still the same. 15 days now.

The live chat cannot help me, I should write an email to

payments@wildpharao.com.

I never got an answer there. When I report this to LiveChat, they just say LiveChat is not responsible.

The same sentences are always spoken as with a robot.

"I WILL INFORM THE MANAGER"

"PAYMENT WILL BE SOON"

"LIVECHAT NOT RESPONSIBLE"

Customer friendly right?

Der Status ist noch der gleiche. Seit 15 Tagen nun.

Der LiveChat kann mir nicht helfen ich solle eine Email schreiben an

payments@wildpharao.com.

Ich habe noch nie dort eine Antwort bekommen. Wenn ich das dem LiveChat mitteile, wird nur gesagt, der LiveChat sei nicht zuständig.

Es fallen immer die gleichen Sätze wie bei einem Roboter.

"ICH INFORMIERE DEN MANAGER"

"DIE AUSZAHLUNG ERFOLGT BALD"

"LIVECHAT NICHT ZUSTÄNDIG"

Kundenfreundlich oder?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

please note payment has been sent

Dear lilmiss262,

let me know when you'll receive your winnings, please.

Dear lilmiss262,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can ask to reopen this complaint anytime.