Woopwin Casino - Il giocatore sperimenta un servizio clienti scadente e zero vincite.

This Casino needs to be removed from the Internet and Woopinn must be held accountable for their fraud....

The game disconnects when I'm almost out... customer support is a joke - whether you send them an email or attempt to contact them live, you get no response....

The CEO or whoever is running this casino needs to step forward and communicate openly....

This is the worst casino but everything will be fine if we have enough people stand up against such fraudulent casinos...zero winnings from 4000 euros

Dieses Casino muss von Internet raus und woopinn muß für sein Betrug zur Rechenschaft gezogen werden....

Es schaltet sich unter Spiel aus und das immer wenn i kurz vor aus bin...der Support ist ein Witz ob man Email schreibt oder live keine Antwort....

Der Chef bzw wer dieses Casino auch leitet sollte sich Mal melden und rede und antwort Stehen...

Das schlechteste Casino aber alles wird gut wenn wir jetzt so viele Leute haben die gegen so ein Betrüger Casino vorgehen ...4000euro null gewinne

Dear Chris1020,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Chris1020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.