World Casino Bet - Il giocatore sta lottando per ritirare le sue vincite.

Good morning, I made a bet at the world casino bet(worldbet-365.com) and they gave me a deposit bonus(I deposited 30 and they gave me another 60 euros). After winning the bet I made, I proceeded to withdraw the winnings. To collect the winnings I was asked to make a payment of a 325 euros tax, dps I had to pay a fee (229€) for having used the bonus (which I couldn't use) and they sent a form to fill out to follow the process. Once I had misplaced the mobile contact, I informed the support, who informed me that I had made a mistake in the data, and I had to pay a fee to change it (€175). After doing everything, the chat was closed and since then the chat is in automatic mode. I have access to the profile on the website and the transactions but I don't have screenshots of the chat. Could you help me in any way?

Thanks,

Daniel G********

Bom dia, eu fiz uma aposta no world casino bet(worldbet-365.com) e eles deram me um bonus de deposito(depositei 30 e deram me mais 60 euros). Apos ganhar a aposta que fiz procedi ao levantamento dos ganhos. Para levantar os ganhos pediram me para fazer um pagamento de um imposto de 325 euros, dps tive q pagar uma taxa (229€)por ter usado o bonus( que n podia n utilizar) e mandavam um formulario para preencher para seguir processo. Uma vez q tinha colocado mal o contacto telemovel informei o suporte que me informaram q como tinha sido eu a errar nos dados tinha q pagar um valor para o mudar(175€). Apos realizar tudo, o chat foi fechado e desde entao o chat esta em modo automatico. Tenho acesso ao perfil no site e as transaccoes mas n tenho prints do chat. Puderiam me ajudar de alguma forma?

Obrigado,

Daniel G********

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics https://bet365-eng.com/.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Mr. Petronella,

The support staff never questioned me about ID verification and I never sent any photos of bi and etc..

Regarding the fees they were paid so that I could raise the money but after the same the support staff gave a "ghost" (gone). And I never raised money from this same site (this would be the first time)

Sr.Petronela,

O pessoal de suporte nunca me qestionou sobre a verificacao de identificacao e nem nunca enviei quaisquer fotos de bi e etc..

Em relacao as taxas as mesmas foram pagas para que pudesse levantar o dinheiro mas apos as mesmas o pessoal do suporte deu "ghost"( sumiu). E nao nunca levantei dinheiro desse mesmo site(seria esta a primeira vez)

If there’s any relevant communication, please forward it along with any supporting evidence related to paid fees to petronela.k@casino.guru.

Mr. Petronela,

I can only add that I spoke with my bank and the only thing they did to help me was file a complaint about the occurrence( something that did not initially prove available).

Since then, I haven't heard anything about it. In relation to the site, I still have access to it and my account, but I am unable to withdraw the money from the winnings and no refund of the amounts I paid to withdraw it.

Is there any way your team can help me?

Best regards,

Daniel

Sr. Petronela,

Apenas posso acrescentar que falei com o meu banco e a única coisa que fizeram para me ajudar foi realizar uma reclamação sobre a ocorrência( algo que não se mostraram inicialmente disponíveis).

Desde então, não soube mais nada do mesmo. Em relação ao site, continuo com acesso ao mesmo e a minha conta mas sem conseguir levantar o dinheiro dos ganhos e sem devolução dos valores que paguei para o levantar.

Existe alguma forma que a sua equipa me consiga ajudar?

Com os melhores cumprimentos,

Daniel

Thank you, Daniel, for the update. Please forward any relevant communication along with supporting evidence related to paid fees to petronela.k@casino.guru.

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.