Wunderwins Casino - Il giocatore non è in grado di ritirare il suo saldo.

on 10.9 2000€ and on 11.9. 500€ requested for payment.

I have uploaded documents, the proof of address may not have been accepted.

Two inquiries by email whether the payout is being processed or the KYC has been done have not been answered.

After a week of waiting with no replies from the casino I need your help to clarify

Thanks in advance. A, Bany

am 10.9 2000€ und am 11.9. 500€ zur Auszahlung beantragt.

Dokumente habe ich hochgeladen, möglicherweise wurde der Adressnachweis nicht anerkannt.

Zwei Anfragen per Mail ob die Auszahlung bearbeitet wird oder der KYC getan ist, wurden nicht beantwortet.

Nach einer Woche warten ohne Antworten vom Casino brauch ich eure Hilfe zur Aufklärung

Danke im voraus. A, Bany

Hello elle615,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

thank you for the quick handling of my problem.

Shortly after I submitted this complaint, I received an email from wunderwins that my account was now verified.

Let's wait and see if they transfer the profit.

Thanks again for your efforts, normally I'm more relaxed, but after the casino didn't answer I was worried that they would ignore me. Unfortunately, this happened to me at the Golden Lady with 1000€, so I'm a little more sensitive now. In the future I will have the account verified before I deposit anything and from now on I will only use casinos that you recommend. I've already done something like iwilds, for example, it was completely uncomplicated within an hour.

LG

Hallo Nick,

danke für die schnelle Bearbeitung meines Problem.

Kurz nach dem ich diese Beschwerde einreichte bekam ich die Mail von wunderwins dass mein Konto nun verifiziert sei.

Mal abwarten ob sie den Gewinn überweisen.

Nochmals vielen Dank für deine Bemühungen, normal bin ich da enstpannter, aber nach dem sich das Casino nicht meldete war ich in Sorge dass die mich ignorieren. Im Golden Lady ist mir das leider schon mit 1000€ passiert, von daher bin ich nun etwas sensibler. In Zukunft lass ich das Konto verifizieren bevor ich was einzahle und werde von nun ab nur noch Casinos nutzten die von euch empfohlen werde. Wie zB iwilds da habe ich schon getan, völlig unkompliziert ging das innerhalb einer Stunde.

Lg

The money was in the account today. Took a few days, but it's here now.

Thank you for your help, it's good to know that you're there if there's a problem

Das Geld war heute am Konto. Hat ein paar Tage gedauert, aber jetzt ist es da.

Vielen Dank für eure Hilfe, ist gut zu wissen dass ihr einem beisteht wenn es Probleme gibt

Thank you elle615 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick