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I can't make the transaction because it asks me for one of the requirements to make the deposit and it is the customer's email, but it remains in processing the payment and is not done, why?

It is the only payment system I have and it is by visa bank card

No puedo hacer la transacción debido a que me pide uno de los requisitos para hacer el depósito y es el correo de cliente pero se queda en procesando el pago y no se hace, porque?

Es el único sistema de pago que tengo y es por tarjeta bancaria visa

Dear Ricardo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand it correctly that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process?

I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ricardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.