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i cannt withdrawl money because when i registered i write a wrong email address that they send an otp to the wrong email address . and am sent them a request since a week and nothing change and every day i sent them and my ticket id is 174298 what i want is change my email address

Dear ahmedzengl55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When you submitted your email address? Was it during the registration process or after requesting a withdrawal? Why you’re not able to contact the casino? What email address you entered and what is the correct one, please?

Thank you very much in advance for your reply.

Best regards,

Petronela

hello sir its during the registration process ,when i want to make withdrawl the casino sent a otp code to the wrong mail, and in fact am in this problem since more a week contacting withe the casino and nothing happens, all what i want is change my email address

 What email address you entered and what is the correct one, please?

Dear ahmedzengl55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, ahmedzengl55, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you ahmedzengl55 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know if the player could change his email address to withdraw their winnings.

Thank you!

Good afternoon

Email address successfully changed to: ahmedzengl555@gmail.com

Sincerely, 1win team.

Добрый день!

Адрес электронной почты успешно изменен на: ahmedzengl555@gmail.com

С уважением, команда 1win.

Dear ahmedzengl55, are you able to make a withdrawal now or do you require any further assistance?

Thank you in advance!

Dear ahmedzengl55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.