We’ve reopened this complaint at the request of clarasalvetti308. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:
Mi scuso per non aver visto la mail e risposto in tempo.
Si ho superato la verifica kyc dopo mesi e mesi che il mio conto gioco è stato bloccato dal casino che non rispondeva alle mie mail e ignorava i documenti che caricavo.
Ora tutti i documenti sono stati accettati e in teoria anche il prelievo dovrebbe essere accettato ma tutti i giorni che vado in chat mi dicono "verrà accettato domani" solo che sta storia va avanti precisamente da più di un mese intero e non so come muovermi
Thank you very much, clarasalvetti308, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
We've reopened this complaint at the request of clarasalvetti308. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:
I apologize for not seeing the email and responding in time.
Yes, I passed the KYC verification after months and months of my gaming account being blocked by the casino which didn't respond to my emails and ignored the documents I uploaded.
Now all the documents have been accepted and in theory the withdrawal should also be accepted but every day I go to chat they tell me "it will be accepted tomorrow" only that this story has been going on for more than a whole month and I don't know what to do
Thank you very much, clarasalvetti308, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ( katarina.d@casino.guru ) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
We’ve reopened this complaint at the request of clarasalvetti308. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:
Mi scuso per non aver visto la mail e risposto in tempo.
Si ho superato la verifica kyc dopo mesi e mesi che il mio conto gioco è stato bloccato dal casino che non rispondeva alle mie mail e ignorava i documenti che caricavo.
Ora tutti i documenti sono stati accettati e in teoria anche il prelievo dovrebbe essere accettato ma tutti i giorni che vado in chat mi dicono "verrà accettato domani" solo che sta storia va avanti precisamente da più di un mese intero e non so come muovermi
Thank you very much, clarasalvetti308, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
