Ares Casino - Il giocatore non può accedere al sito web del casinò per prelevare le vincite.

So, I won at the casino and now, when I try to go to their website, I get a message that this site is blocked for Germany, and the displayed email address is incorrect. I can't reach the casino using that.

Also ich habe in dem Casiono gewonnen und jetzt wenn ich versuche dort auf die seite zu gehen,kommt eine nachricht das diese seite für Deutschland geblockt ist und die eingeblendete E-mail adresse ist falsch unter der kann ich das Casino nicht anschreiben.

Dear Chaser361,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ares Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you used any VPN or IP-masking software to access the casino website?

Have you made any successful withdrawals before?

Do I understand correctly that you are unable to contact customer support via the email provided by the casino?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

KYC verification everything is great

And no, I never accessed the site using a VPN or IP masking software

Yes, I already had a withdrawal there without any problems

Yes, you understood correctly, when you try to send an email, the support email is rejected and displayed as non-existent ( support@aresonlinecasino.com )

Thank you Greetings Ingo

KYC überprüfung alles top

und nein ich habe nie zugriff auf die seite mit hilfe eines VPN oder IP-Masking-Software verwendet

ja eine abhebung hatte ich dort schon ohne probleme

Ja sie haben richtig verstanden die E-mail des supports wird beim veruch eine mail zu senden abgelehnt und als nicht existent angezeigt ( support@aresonlinecasino.com )

Danke ihnen Lg Ingo

Dear Chaser361,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.