Beem Casino - Il giocatore sta lottando per ritirare le sue vincite.

The payout is rejected every time. During the support chat it says I should debit a smaller amount = 100 € per day, but this is also rejected

Die Auszahlung wird jedesmal abgewiesen. Beim Supportchat heißt es dann ich soll einen kleineren Betrag =100€ pro Tag abbuchen das wird aber auch abgewiesen

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you withdrawn any funds from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marius,

your withdrawal was rejected because of missing or wrong bank branch address. Please correct it and make a new request. Thank you!

Kind regards,

BEEM Casino Team

Bank details are not incorrect! The amount to play was transferred to you from exactly the same account!

So you have the data and can initiate the transfer. Thanks!

Bankdaten sind nicht Fehlerhaft! Genau vom gleichen Konto wurde der Betrag zum Spielen zu Ihnen überwiesen!

Sie haben also die Daten und können die Überweisung veranlassen. Danke!

Dear BEEM Casino Team,

Could you please specify which information seems to be incorrect? Please post it here so the player can confirm its accuracy. Thank you very much in advance.

Dear Marius,

would you please send the missing Branch Address to our live chat? It seems to be the problem with the cashout process. Thank you!

Kind regards,

BEEM Casino Team

Dear Marius,

Could you please follow the casino's instructions? Thank you very much in advance.

Hello,

I followed the instructions. The first € 100 came within a day, I'm still waiting for the rest.

Hallo,

bin den Anweisungen gefolgt. Die ersten 100€ kamen innerhalb eines Tages auf den Rest warte ich noch.

Perfect 🙂 Please keep me informed. Looking forward to hearing some more good news.

Good Morning,

my payouts were made on June 4th, 2021. So far the money has still not arrived.

Very strange because the first 100 € were with me a day later, as already written ..

Guten Morgen,

meine Auszahlungen wurden am 04.06.2021 getätigt. Bisher ist das Geld immernochnicht angekommen.

Sehr komisch denn die ersten 100€ waren ja wie schon geschrieben einen Tag später bei mir..

Could you please advise if you have received any confirmation or a tracking number from the casino that your funds have been transferred? Looking forward to hearing from you.

Do I understand correctly that it hasn't been approved and processed yet if it's still orange?

That may well be ... but the payout that I got is also orange ...

is meanwhile just just naughty what they are doing there.

Das kann schon sein… aber die Auszahlung die ich bekommen habe ist auch noch orange…

ist mittlerweile einfach nurnoch frech was die da veranstalten.

Thank you very much, Marius, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marius,

I'm Nick and I'll be assisting you in your case from now on. I would like to ask Beem Casino, what might cause the issue and when can the player expect his payments?

Dear Marius,

We’re sorry to inform you that we continue to experience difficulties with our payment provider. We'll update you as soon as the issue is cleared.

Kind regards,

BEEM Casino Team

I'll be now extending the timer by 7 days to give the casino enought time to fix the payment issues.

Sorry, the problem still persists. We're doing our best to solve it.

Kind regards,

BEEM Casino Team

Thank you for keeping us updated. Dear Marius, as you can see the casino is actively working on the issue and they are still in touch with us to keep us informed about the situation. All I can recommend for now is to be patient and wait until the casino let us know that the issue has been fixed.

I don't understand the problem ...

The first payment was made within a day and then suddenly it should no longer work?

Das Problem ist für mich nicht zu verstehen…

Die erste Auszahlung ging innerhalb von einem Tag und dann soll es aufeinmal nicht mehr funktionieren?

We'll inform you asap we solve the issue.

Kind regards,

BEEM Casino Team

Strangely enough, the withdrawals have now been canceled!

Komischerweise wurden die Auszahlungen jetzt storniert!

Dear Marius,

that is most likely because of the issues with the payment provider. What would the casino recommend? - should the player request a new withdrawal or wait until the issue is fully fixed?

We haven't receive an answer from the casino in the last 7 days. I would like to ask them again to help the player to process the withdrawal or recommend a working method.

I would also like to ask Marius if there is any update regarding the case on your site.

No, there is no news ... Support chat on the site does not work either

Nein es gibt keine Neuigkeiten… Support Chat auf der Seite funktioniert auch nicht

Hello,

currently we don't have any withdrawal requests pending. Please make one if you'd to withdraw funds.

Kind regards,

Beem Casino Team

Dear Beem Casino, that could be because you always cancel the applications even though all the information is correct and I even only debit amounts of € 100 as you want ... Which is naughty in itself

Liebes Beem Casino, das könnte daran liegen das Ihr die Anträge immer stoniert obwohl alle Angaben richtig sind und ich sogar nur Beträge von 100€ Abbuche wie Ihr das wollt… Was allein schon Frech ist

Dear Marius, would you please make another request and write an email to support@beemcasino about? It seems to be a technical issue. Thank you!

Kind regards,

Beem Casino Support

Dear Marius,

Did you contact the casino through their customer support? Was it possible to process the withdrawal now? Please let us know the current status of it.

Still everything as it was old ...

Immernoch alles beim alten…

Dear Beem Casino,

Could you please give us some specification of the issue? What may cause it? How long till it will be fixed?

Money has now arrived. Thank you

Geld ist mittlerweile angekommen. Danke

@Nikolas, would you please close the complaint?

Kind regards,

Beem Casino Support

The complaint will be now closed as resolved. I would like to thank the casino for the cooperation.